Customer Service Representative

Join Our Dynamic Team as a Customer Service Champion!

Are you a proactive problem-solver who loves building relationships? We're looking for a customer service star to be the crucial link between our company and our distributors. This is your chance to shine in a fast-paced role with a fantastic team.

Job: Customer Service Representative
Pay: $22 - $25 per hour
Schedule: Full-Time, 8:00 AM - 5:00 PM, M-F
Location: Pacoima

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Your Mission (Responsibilities)

Be the primary contact for our distributors, managing 35-50+ daily calls and emails.

• Master the order process from start to finish, ensuring every detail and approval is perfect.

• Drive sales by actively cross-selling, up-selling, and following up on all leads.

• Build relationships by preparing quotes, managing sample requests, and supporting our sales reps.

• Hunt for new business by prospecting new distributors within your territories.

• Proactively manage logistics, monitoring ship dates, and communicating any changes.

• Be a problem-solver by researching and processing invoice credits.

• Represent our brand at trade shows and on special assignments.

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What Success Looks Like (Accountability)

• Flawless Accuracy: Your orders and quotes are always correct.

• Peak Performance: You deliver high-quality, high-quantity work on time.

• Growth Mindset: You actively help increase sales and grow our distributor base.

• Incredible Adaptability: You embrace change and new responsibilities as we grow.

• Ultimate Team Player: You bring a positive, collaborative spirit to the team.

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What You Bring (Experience)

• 2+ years of customer service in a product-related industry (not service or banking).

• Proven ability to thrive in a high-volume environment of calls, emails, and order detailing.

• Tech-Savvy: Expertise in Microsoft Outlook is required.

• Bonus Points: Experience with Sage’s MAS 200 (ERP 100) is a huge plus!

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Education

High school diploma (Minimum)

Benefits:

• 50% subsidized medical plans

• Optional flexible spending account

• 50% subsidized dental insurance

• Voluntary disability insurance

• Ten vacation days

• Nine paid holidays

• Six sick days

• Nationwide 401(k) plan

• Mandated federal and state programs

Compensation / Pay Rate (Up to): $22.00 - $25.00 Per Hour