Service Manager
Rule of ThirdsBrooklyn, NY, US15 days ago
Job type
- Full-time
Job descriptionVerify staff knowledge by asking questions and conducting periodic testing to encourage food, beverage, and service knowledge Motivate staff self-education through contests, individual recognition, and demonstrating a passion for service. Ensure that training standards are consistently followed. Devise and communicate daily floor plan and pre-shift notes to FOH staff. Verify that all necessary tools for service are in place, and staffing levels and hours are correct. Maintain service standards and monitor F&B knowledge for the FOH staff. Ensure that all steps of service are followed and side work duties are completed. Check that the reservations book is manageable and correctly plotted. Assist in and ensure that the restaurant is cleaned and opened / closed properly. Be present and available to step in as needed to assist service staff. Ensure all guests receive exceptional service and have a positive experience. Consistently look for opportunities to provide memorable moments of hospitality for our guests Perform table touches at every service to ensure guest satisfaction and cultivate regulars Address and resolve guest complaints and issues in a professional and timely manner. Facilitate effective communication between front-of-house and back-of-house teams, ensuring smooth coordination during service. Act as a liaison to ensure that any special requests, dietary restrictions, or other guest needs are communicated and met. Connect and build trust with the service staff, providing daily coaching and feedback for development Propose solutions to staff concerns and ensure effective communication across all teams. Minimum of 2 years experience in a management position overseeing a full-service restaurant Proven track record of leading high-caliber, upscale service Strong knowledge of industry service protocols and hospitality standards A self-driven, results-oriented, and proactive attitude Strong sense of initiative, including anticipating guest or operational needs Ability to effectively train, coach, evaluate, and discipline direct reports Ability to effectively solve and deal with a variety of changing situations under stress Proficiency in POS systems Proficiency in reservation systems NYC Food Handlers Certification Ability to work flexible hours, including nights, weekends, and holidays. Potential quarterly bonuses Health, dental, and vision insurance Paid time off 401k Opportunities for career advancement Dining discounts Commuter benefits
Rule of Thirds is a Japanese izakaya and event venue located in Greenpoint, Brooklyn opened by Sunday Hospitality Group. We are looking for a talented, passionate individual to join our management team! The Service Manager is responsible for ensuring exceptional guest experiences, leading and developing a high-performing service team, maintaining operational excellence within the establishment, and driving the overall success of the operation.
Key Responsibilities :
Staff Management
- Conduct regular performance evaluations and provide ongoing coaching and feedback.
- Foster a positive, team-oriented work environment and address any staff issues promptly.
- Retain talent by inspiring, teaching, and embracing a culture of development.
- Hold all employees accountable to our cultural values, goals, and standards.
Training and Education
Operations and Service
Guest Engagement
Communication
Qualifications
Benefits
Create a job alert for this search
Service Manager • Brooklyn, NY, US
Related jobs
Tuxedo Hospitality is a New York City based hospitality group.The group currently features The Tyger, Chinese Tuxedo, Opera House and Soso's Cocktail & Dining in its portfolio with more v...Show moreLast updated: 30+ days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.
Our purpose is to nourish people and the planet.That means improving...Show moreLast updated: 30+ days ago
The Mermaid Inn is seeking a service-minded restaurant floor manager to complete its leadership team.The ideal candidate will bring a tangible joy to work every day.We have designed this role...Show moreLast updated: 30+ days ago
Golden Age Hospitality, the team who behind The Nines, Acme, Happiest Hour, Le Dive, and Deux Chats , is currently seeking an experienced Hospitality driven Service Manager to join their team....Show moreLast updated: 17 hours ago
Required Skills : SAP Basis SAP ECC Functional knowledge Proficiency in leading both physical and virtual teams Innovator with quick absorption of new technologies.
strong understanding of technolog...Show moreLast updated: 30+ days ago
Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions.Founded on the principles of bringing people together over quality, wholesome,...Show moreLast updated: 30+ days ago
Chama mama is a collection of cozy family restaurants that pays tribute to the Georgian culture and way of life.Our menu is reflective of the diverse influences that have shaped the Georgian nation...Show moreLast updated: 30+ days ago
At Tapville, the customer experience reigns supreme, and that's not just lip service.Tapville team members are cheerful, reliable, attentive, and conscientious team players.And they're down with ou...Show moreLast updated: 17 hours ago Service Manager - North Brunswick.Philadelphia-based fast-casual restaurant with a growing number of locations in the mid-Atlantic and northeast regions.
Founded on the principles of bringing people...Show moreLast updated: 30+ days ago 
Marea, Altamarea Group’s flagship restaurant located in Central Park South, is where the flavors of coastal Italy meet the elegance of New York City dining.
With an iconic menu and a James Bea...Show moreLast updated: 10 days ago
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable i...Show moreLast updated: 2 days ago
Haddad Plumbing and Heating Inc.Been in Business for 25 Years Servicing New Jersey, New York City, and Westchester County in Mid-Rise and High-Rise buildings with Exceptional Work and a Proven Trac...Show moreLast updated: 30+ days ago
Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch.Provides quality customer service through personal contact with customers and...Show moreLast updated: 30+ days ago
We are looking for passionate and dedicated Restaurant Managers to join our growing team of restaurants in NYC.This position supports all functions of the daily operations including the devel...Show moreLast updated: 9 days ago
Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country.Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fair...Show moreLast updated: 30+ days ago
We are seeking experienced and enthusiastic Service Managers to join our team.The Members Club Service Manager is responsible for ensuring exceptional guest experiences and.Members Dining Room...Show moreLast updated: 30+ days ago
About GenScriptGenScript Biotech Corporation (Stock Code : 1548.HK) is a global biotechnology group.Founded in 2002, GenScript has an established global presence across North America, Europe, the Gr...Show moreLast updated: 23 days ago
Motek, apart of Happy Corner Hospitality collective, is a Mediterranean concept restaurant that pride ourselves on delivering exceptional service and culinary experiences to our valued customers.Ou...Show moreLast updated: 14 days ago
- Promoted
Service Manager
The TygerNew York, NY, USFull-time
- Promoted
Customer Service Manager
Whole Foods MarketStamford, CT, United StatesFull-time
- Promoted
Service Manager
The Mermaid Inn - UWSNew York, NY, USFull-time
- Promoted
- New!
Service Manager
Golden Age HospitalityNew York, NY, USFull-time
- Promoted
Service Delivery Manager
Syntricate TechnologiesBerkeley Heights, NJ, USFull-time
- Promoted
Service Manager - Brooklyn
Honeygrow LLCNew York, NY, USFull-time
- Promoted
Service Manager
Chama Mama - HQNew York, NY, USFull-time
- Promoted
- New!
Service Manager
Tapville Social - Jersey CityJersey City, NJ, USFull-time
- Promoted
Service Manager - North Brunswick
Honeygrow LLCNorth Brunswick Township, NJ, USFull-time
- Promoted
Service Manager
Marea - New YorkNew York, NY, USFull-time
- Promoted
Manager, Section Customer Service
AbbVieFlorham Park, NJ, USFull-time
- Promoted
Service Manager
Haddad Plumbing & HeatingNewark, NJ, USFull-time
- Promoted
Service Excellence Manager I
Valley National BancorpBayonne, NJ, USFull-time
- Promoted
Service Manager
Casa NelaNew York, NY, USFull-time
- Promoted
Service Manager
Fairstead ESC LLCNew York, NY, USFull-time
- Promoted
Service Manager
The Twenty Two - New YorkNew York, NY, USFull-time
- Promoted
Technical Service Manager, Sweet Protein
GenScript / ProBioPiscataway, NJ, USFull-time
- Promoted
Restaurant Service Manager
Motek - FlatironNew York, NY, USFull-time