Service Advisor

Job Description

Job Description

Join our dynamic team at Community Automotive Repair in Grand Rapids, MI, as a Full-Time Service Advisor! This onsite position offers an exciting opportunity to engage directly with customers while guiding them through their automotive repair needs. You will play a vital role in enhancing customer service, ensuring every client leaves satisfied and informed.

With an annual pay range combining salary plus commissions you can expect to earn about $75,000.00 - $100,000 this role rewards you for your expertise and dedication in the automotive repair industry. In addition to a competitive salary, you will work in a thriving environment that values teamwork and innovation. Your contribution will directly impact our sales and overall customer satisfaction.

Take the first step in advancing your career and making a meaningful difference in the lives of our clients. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Meals, Employee discounts, and 7 paid holidays. Become part of our mission to provide exceptional service at Community Automotive Repair!

Hello, we're Community Automotive Repair

Community Automotive Repair started in 1975. Our shop is locally owned and operated. We are adding to our team of highly trained professionals. As a Service Advisor you can expect to join a team of experts in the Greater Grand Rapids area. We offer a stable, secure, and safe working environment. We're a very busy shop and need your help to propel us to the next level. Plus our pay and benefits rock!

What would you do as a Service Advisor

As a Full-Time Service Advisor at Community Automotive Repair in Grand Rapids, MI, you will be the crucial link between our valued customers and skilled technicians. Your role involves answering phones, booking appointments, and quoting necessary automotive repair services to ensure transparency and trust. You will work closely with technicians to present detailed findings to customers, helping them make informed decisions about their vehicle maintenance. Following up with customers is essential, as you will build lasting relationships and enhance their overall experience.

Additionally, you will be responsible for ordering parts, collecting payments, and ensuring a smooth workflow in the service department. This position requires excellent customer service skills and a passion for automotive repair, making it an exciting opportunity to impact our clients' satisfaction directly.

Are you a good fit for this Service Advisor job?

To excel as a Full-Time Service Advisor at Community Automotive Repair in Grand Rapids, MI, you'll need a diverse set of skills that align with the demands of the automotive repair industry. Proficiency with computers and the ability to type a minimum of 40 WPM are essential for managing appointments and conducting customer communications efficiently. Excellent problem-solving skills will allow you to address customer inquiries and repair issues effectively. As a true people person, your exceptional communication and customer service abilities will help build strong relationships with clients and ensure their needs are met.

Furthermore, the capacity to thrive in a fast-paced environment is vital, as you'll juggle multiple tasks-from booking appointments to processing payments-while maintaining a positive and professional demeanor. Your skills will directly contribute to an outstanding experience for our customers.

Knowledge and skills required for the position are :

• types minimum of 40 WPM
• good with computers
• excellent problem solving skills
• people person
• communication and customer service
• able to work in a fast pace environment.

Make your move

If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!