Application Reliability Lead

ATI is Hiring!

The Application Reliability Lead leads a Tier 3 application support and enhancement team responsible for a broad portfolio of over 60 internal and customer-facing systems. This role ensures high-quality delivery through agile facilitation, while also mentoring, coaching, and developing a team of employees and contractors. The manager plays a key role in modernizing legacy systems and improving software reliability, performance, and maintainability.

Key Focus Areas

• Provide hands-on technical leadership, coaching, mentoring, and team development.
• Drive agile delivery practices to ensure timely issue resolution and software enhancement delivery.
• Lead efforts to modernize systems and improve software performance, scalability, and maintainability.
• Manage performance, hiring, onboarding, and contractor oversight.
• Build collaborative partnerships across development, business, and vendor teams.
• Maintain high standards of system documentation and support process consistency.

Foundational Experience

This role requires a seasoned technical leader with hands-on experience in software support and development, particularly in Microsoft technologies. Experience in managing technical teams, facilitating agile delivery, and modernizing legacy systems is essential.

Required Qualifications & Experience : To be considered for this position, you must possess the following qualifications :

Desired Qualifications : To be considered an ideal candidate, you should possess some or all of the following qualifications :

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