Talent.com
On-Site Overnight Project Coach
On-Site Overnight Project CoachAfni • Tucson, AZ, US
On-Site Overnight Project Coach

On-Site Overnight Project Coach

Afni • Tucson, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Salary Range : \n

$44,000 - $50,000

\n

\n

We are hiring an On-Site Overnight Project Coach to join our fun team in Tucson, AZ! In this role, you'll supervise and develop a team of call center agents. You'll drive performance, build a happy team, and help develop individual skills.

  • Position is on-site in our Tucson, AZ contact center.

\n

\n

What you will be doing :

\n

\n

You'll start by going through a comprehensive paid training program for roughly 16 weeks to teach you the ropes and prepare you for the role. The expected training schedule is 10 : 00pm -7 : 00am AZ Monday-Friday. The post-training schedule will be overnight. Following training you will :

\n \n

  • Work with a team of people and help them get the most out of their natural talents.

    • \n

  • Manage a team of 15 or more call center agents who interact with our clients' customers who call us to get help.

    • \n

  • Collaborate with management and your peers to discover best practices and brainstorm ideas to solve challenges big and small.

    • \n

  • Identify opportunities for individual and team performance improvement, follow an improvement process, and bridge the gap.

    • \n

  • Positively resolve conflict and achieve excellent results by balancing a sense of empathy, care, and performance with customers and staff.

    • \n

  • Take care of some administrative tasks like managing time off, approving payroll adjustments, managing team schedule adherence, and monitoring performance results.

    • \n

    Bring it. You're qualified if you :

    \n \n

  • High school diploma or equivalent and previous supervisory experience in a call center environment.

    • \n

  • Ability to communicate direction in a clear and concise manner

    • \n

  • Possess a strong customer service background with the ability to drive results for your team.

    • \n

  • Possess strong leadership and relationship skills.

    • \n

  • Have a naturally positive attitude.

    • \n

  • Know your way around Microsoft Office products.

    • \n

  • Are a problem-solver with a genuine desire to help people be successful.

    • \n

  • Can work on more than one thing at a time and know how to prioritize.

    • \n

  • Are ready to be part of a team and contribute to Afni's success.

    • \n

    Create a job alert for this search

    Onsite Project Coach • Tucson, AZ, US