Client Delivery Lead

Job Description

Job Description

Make an Impact : Join VIA to Protect Communities and Build a Better Future

At VIA, we do more than develop technology. We empower cleaner, safer, and more equitable communities.

Our customers grapple with a critical dilemma : they possess invaluable data that, if shared, can enable a greater collective good. In the wrong hands, however, this same data can have disastrous consequences.

This is where you come in. As a Client Delivery Lead, you will be pivotal in deploying leading-edge AI and intelligent agents to enable our customers to securely share critical data. Backed by 19 issued patents, VIA’s Web3, quantum-resistant, passwordless technology sets a new standard for secure collaboration.

With investors including Bosch Ventures, BMW i Ventures, and MassMutual Ventures, VIA has grown 10x in the past 2 years. We are trusted partners to the U.S. Department of Defense and Fortune 100 companies worldwide, addressing their most formidable data and identity protection challenges.

Our commitment to excellence is reflected in our 100% customer retention rate. Our clients consistently rank us as their most valued, reliable, and trusted software partner – a testament to the tangible impact we deliver.

As a Client Delivery Lead, you will be instrumental in extending VIA’s track record of success. You will orchestrate the seamless integration and adoption of VIA’s digital solutions into our customers' complex workflows, adeptly bridging customer needs with product insights. You bring extensive experience in stakeholder management to help clients coordinate and collaborate with their customers, suppliers, and partners and make an impact on their communities.

Requirements

In this role, you will :

Be a thought partner to C-level executives and senior stakeholders, both internally and externally :

• Collaborate with VIA’s client delivery team to provide exceptional support to all our valued customers
• Lead with curiosity, using a consultative approach to understand customer needs and define solutions
• Coordinate across customers and internal technical teams to draft workflows and ensure the appropriate sequencing of milestones and tradeoffs
• Anticipate future customer needs and provide strategic guidance on requirements for long term adoption

Champion VIA’s solutions and lead long-term product success :

Be a creative problem solver and model for excellence :

What you will bring to this role :

What does it take to be a successful VIAneer? Let’s break it down, our VIAneers are :

Benefits

What can VIA do for you?

VIA offers competitive rewards, top-tier benefits, flexible work options, and individualized mentoring and growth opportunities. Here are just a few of our VIAneers’ favorite perks :

Read more about our perks and benefits here.

Our commitment to Diversity and Inclusion :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.