Software Engineering SMTS- Salesforce Marketing Cloud

Marketing Cloud Developer (SMTS) - Digital Success Engineering

Our Digital Success Engineering team comprises distributed software engineers, architects, and engineering managers collaborating to create Unified Experiences for our Trailblazers. As customer zero, we innovate by leveraging Salesforce technology to deliver seamless self-service experiences that drive Trailblazer Success.

The Role

We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This role is ideal for a technically adept problem-solver passionate about supporting customers and business users. You will leverage deep Salesforce Marketing Cloud expertise to troubleshoot operational issues, collaborate across engineering teams, and develop effective solutions and workarounds.

Responsibilities

• Adapt to and embody the culture and structure of the Digital Success Engineering team.
• Conduct technical requirements gathering, review, and architecture sessions to translate business needs into Salesforce Marketing Cloud solutions.
• Provide thought leadership in solving complex problems using advanced knowledge and experience.
• Design and implement robust, scalable solutions for Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems.
• Triage and troubleshoot issues, ensuring timely and thorough resolution.
• Demonstrate strong analytical and problem-solving skills.
• Maintain technical and domain expertise in assigned product areas.
• Communicate effectively with development teams, leadership, and business users throughout the support process.
• Partner with agile, cross-functional teams to drive successful digital program execution.
• Manage deadlines, prioritize tasks, and effectively handle simultaneous requests.

Professional Experience / Skills Required

Accommodations

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Posting Statement

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including : time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link : salesforcebenefits.com .