IT Technician at High-Growth IT Startup in SF Area

Overview

IT Technician at High-Growth IT Startup in SF Area. Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry.

About The Role

We're looking for a new team member who can use their technical and customer service skills to impress our client's most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We're looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply.

Responsibilities

• Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges.
• Providing technical support by phone, email, chat, and (as needed) in person.
• Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs.
• Being available, flexible, and on-call to client VIPs with regular after-hours and / or weekend work.
• Being able to work with a team to solve difficult problems.
• Creating and maintaining technical documentation.

Qualifications

Compensation, Benefits, And Perks

At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply.

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