Collections Administrative Assistant
AFC is seeking an individual who elevates relationships while assisting the Collection Managers and Remarketing Department in delivering our financial services to customers (branch managers) at designated auctions and typically within a specific geographic area. They will have the passion and vision to handle multiple items at once such as reporting, data entry, completing reports and account reviews, preparing demand letters to the increasing number of customers and by expanding the volume of business with existing customers.
The core job functions of a Collections Administrative Assistant include, provide daily support to multiple Collection Managers and corporate risk prevention personnel. They must develop competence in the technical aspects of loan processing (floorplanning).
You are :
- Focused on Elevating Relationships : you believe integrity and honest build long lasting relationships; connecting deeply with our customers, celebrating their wins, and supporting them through their struggles.
- Powered by Passion : you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealers success is built upon the commitment and perseverance of your efforts.
- Vision-Driven : you focus on understanding your customers' future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what's to come.
You will :
Be dedicated to you using leadership, management skill, creativity, business development, and available resources to assist the Collections Manager in achieving financial and non-financial goals of the Branch.Develop a thorough understanding of AFC policies, processes and procedures relative to business development, loan processing, collections, expense control, and staff development.Understand the applicable laws and codes for their assigned geographic area and ensures the Branch operates in compliance with them.Use spreadsheet and other automated or manual processes to prepare required documentation and reports.Utilize all available Customer Relationship Management tools and work queue task assignments to maintain a history of the dealer.Prepare account file reviews and UCC searches, demand and default letters to borrowers and / or third party financial institutes.Research Buyer in ordinary Course Claims provide assistance and results the the Risk managers.Report incidents to insurance companies, keeping information protected.Maintain client files and contact information, formulate reports as needed.Maintain Title files for all Written off accounts.Manage forbearance log and payments, analyze and report on loan information.Prepare Background Checks for Recovery.Prepare Case files for Law Suits.Provide Scheduling and backup assistance to the Inventory Audit Team as needed.Prepare Executive Summary reports weekly for the AFC Leadership Team.Draft and distribute training material as needed by the various risk teams.Perform other duties as assigned.Must haves :
High School DiplomaTwo (2) to Four (4) years experience in the automotive or financial services industryA valid driver's licenseWillingness to travel locally to support our customer baseAttention to detail and ability to prioritize and stay organizedNice to have :
Associates or Bachelors degree in business administration, or finance is preferredExperience with Microsoft Suite and CRM familiarityExperience with administrative duties (i.e. written communication, verbal communication, scheduling, filing, preparing documents, etc.)