Assistant Operations Manager - Food & Beverage

Operations Assistant Manager Food & Beverage

Hyatt Regency Waikiki Beach and Spa is a large complex of 1230 rooms and currently looking for an Operations Assistant Manager Food & Beverage to join our Food & Beverage Team. The Assistant Operations Manager - Food & Beverage will oversee multiple food and beverage areas within the hotel. Responsibilities will include, but are not limited to : scheduling, forecasting and training, ensuring compliance with federal, state and local laws as well as all operating procedures. Individuals must have strong communication and analytical skills who are able to work on a team and follow through on assigned tasks.

Essential Functions

• Ability to multi-task in a high pace environment that covers multiple outlets.
• Daily tasks include, but are not limited to : opening and closing of restaurant and bar operations, end of day reports, inventory requisitions, performing daily walk-throughs to ensure compliance with Department of Health regulations as well as Hyatt and property implemented standards of outlets, etc.
• Have floor presence during service hours - including but not limited to, supervising colleagues, training new employees on company procedures and policies while also coaching and mentoring staff within service, documenting corrective action and having disciplinary discussions with colleagues, etc.
• Ensuring that customers receive prompt attention from waitstaff and bartenders that align with standard operating procedures pertaining to outlet and brand standards.
• Coach and counsel colleagues on performance as needed to maintain and reflect both Hyatt and property implemented service standards and procedures.
• Weekly tasks include, but are not limited to : payroll and scheduling for food and beverage outlets, follow up on projects, follow up on outstanding requests from other departments, etc.
• Act as a liaison for the food and beverage spaces within the property, overseeing all public facing outlets and food and beverage managed areas.
• Resolve guest and customer complaints as appropriate to maintain a high level of guest and customer satisfaction and quality.
• Ensure that F&B employees are at all times attentive friendly helpful and courteous to guests all other employees and managers.
• Work with management team to implement policies and procedures to increase guest and colleague satisfaction.
• Assisting in hiring, training and onboarding new colleagues while working in conjunction with management team.

Staying true to our Regency's purpose begins with creating meaningful experiences. These experiences help build relationships and create lasting connections with our guest and colleagues. The Hyatt Regency brand has a distinct brand promise, personality and guiding principles, offering a unique and differentiated experience delivered by people who care for our guests and colleagues. The salary range for this position is $60,000 - $70,000 a year. Perks :

Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a company that values respect, integrity, humility, empathy, creativity, and fun. With careers spanning the globe, your perfect opportunity awaits. Discover why Hyatt is consistently ranked one of the world's best places to work.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications :

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Primary Location : US-HI-Honolulu

Organization : Hyatt Regency Waikiki Beach Resort and Spa

Pay Basis : Yearly

Job Level : Full-time

Job : Bars / Restaurants / Outlets

Req ID : HON006404