Bilingual Licensed Healthcare AgentHarte Hanks • Pittsburgh, PA, US
Bilingual Licensed Healthcare Agent
Harte Hanks • Pittsburgh, PA, US
15 hours ago
Job type
- Full-time
Job descriptionHandle inbound calls in a courteous and efficient manner while providing callers with marketing materials related to Medicare plans. Utilize available tools to provide first call resolution and maintain customer satisfaction. Gain an understanding of Medicare plans, their benefits, and features. Provide informational brochures via mail or email. Acquire caller and enrollment related information and input data into multiple tools accurately. Provide professional and consultative consumer experience by effective listening and communication skills. Maintain our high standard of ethical conduct. Work closely with internal and external Consumer Customers. Must hold a valid and active health insurance license (expiration must be at least 3 months after projected start date) You are Bilingual (Spanish / English) 1 year or more of Medicare Sales experience preferred Thorough understanding of plans, benefits, and features of Medicaid, Medicare and ACA regulations Strong customer service and data entry skills Analytical thinking, excellent listening skills, and attention to detail Ability to multi-task Intermediate to advanced experience resolving computer application issues and navigating multiple windows to provide accurate information to end user (multiple screens recommended but not required) Multi-tasking (typing while navigating different interfaces and talking) Availability to work flexible shifts including holidays, weekends, and evenings 1 year or more inbound call center experience preferred Prior medical or health insurance experience preferred Knowledge of medical terminology helpful Comfortable with constructive feedback and willing to improve Active health insurance license with an expiration be at least 3 months after projected start date Available to work evenings and weekends Personal Windows 11 Operating System required with webcam and USB headset (equipment not provided) Stable and wired internet connection High school diploma or equivalent Ability to communicate through verbal and written English Professional grammar and ability to read and write English Must pass all assessments and systems check Attendance Schedule / Adherence (AHT) Average Handle Time (QA) Quality Score Customer Service
Bilingual (Spanish / English) Licensed Healthcare Care representatives provide remote support to customers of our Healthcare clients. You will enjoy this role if you are comfortable with displaying empathy in difficult circumstances and are passionate about helping others. An active healthcare license is required to work in this role.
What's In It for You?
- 100% Remote Work
- Growth opportunities
- Great benefits including Medical, Dental, PTO, 401k Company Match and Tuition Reimbursement (just to name a few)
- Join a global team with the stability of 100 years of experience and the flexibility and growth opportunities of a start-up
- Evening and Weekend shifts available!
What You Will Do
What You Bring
What You Will Need
Measurements of Your Success
Agents are held to but not limited to metrics such as
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail, and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world's leading brands.
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Bilingual Healthcare • Pittsburgh, PA, US
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