Product Manager

Job Description

Job Description

Employer : Our client (high-growth last-mile delivery company)

Location : Remote-first; must live near one of the client's hub markets for regular on-site visits

Type : Full-time | Function : Product | Level : Junior / Early Career

About Our Client

Our client is building a modern, end-to-end logistics platform that makes shopping, shipping, and returns seamless. With next-gen tech and a vertically integrated network, they turn delivery into an extension of the brand—driving loyalty and lifetime value for leading ecommerce companies.

The Opportunity

As a Junior Product Manager focused on driver success & delivery quality , you'll help craft and execute the roadmap for tools that power the driver lifecycle—from onboarding and warehouse flows to on-road delivery features (mobile + backend). This role sits at the intersection of operations and product : perfect for someone entrepreneurial, hands-on, and biased toward proactive communication .

You'll partner with Engineering, Design, Geo / Telematics, Driver Support, Marketplace, Ground Ops, and Client Success to ship features that improve delivery outcomes, reduce exceptions, and make drivers' work simpler and faster.

What You'll Do

Support the Roadmap : Help translate business goals into clear product priorities for driver and delivery quality initiatives.

Write Crisp Specs : Draft PRDs / user stories, acceptance criteria, and success metrics; communicate changes early and often to all stakeholders.

Own Small, High-Impact Features : Manage features end-to-end (discovery → launch → iteration) under guidance from a senior PM.

Be Proactively Communicative : Publish weekly updates, risks, and decisions; drive alignment across Ops, Support, and Engineering.

Stay Close to the Field : Visit local hubs, shadow warehouse and on-road operations, and bring back actionable insights.

Instrument & Analyze : Track KPIs like on-time delivery, exception rate, and cost per package; propose experiments and report results.

Champion the Driver Experience : Gather feedback from drivers and support teams; partner with Design to solve real pain points.

Coordinate Launches : Run UAT, draft release notes, enable internal teams, and monitor post-launch health.

What Makes You a Great Fit

1–3 years in product, operations, business analysis, or similar role (logistics, marketplace, or mobile app experience a plus).

Entrepreneurial mindset : You take ownership, move fast with scrappy tests, and love zero-to-one learning.

Proactive communicator : You over-communicate context, decisions, and timelines; you close loops.

Analytical & curious : Comfortable with dashboards / SQL / Sheets ; you turn data and field insights into decisions.

User-centric : Empathy for drivers and recipients; you care about simple, reliable workflows.

Organized operator : You manage multiple threads under tight deadlines and keep stakeholders aligned.

Nice to Have (Not Required)

Exposure to driver-facing or delivery tech (e.g., routing, telematics, address optimization).

Experience with A / B testing / experimentation.

Marketplace / service exchange background.

Familiarity with AI / ML-powered operations or LLM tooling.

How Our Client Works

Entrepreneurial system : Small squads, fast feedback loops, and bias for shipping.

Service mindset : Delivery is brand-critical—quality, speed, and transparency matter.

Field-informed product : Product decisions start with real operational insight.

Compensation & Benefits

Competitive salary + equity aligned with company growth.

Comprehensive medical, dental, vision; 401(k).

Flexible PTO and an inclusive, performance-driven culture.