Benefit Solutions Specialist I - Now Hiring!ADP • Norfolk, VA, United States
Benefit Solutions Specialist I - Now Hiring!
ADP • Norfolk, VA, United States
30+ days ago
Job type
- Full-time
Job descriptionServes as primary point relationship owner for assigned Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment. Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN / HRB and related interfaces / connections during the client's annual enrollment period. Coordinates and manages Benefits Administration and Annual Enrollment tasks, including coordination with back-office and off-shore teams to supplement execution of tasks / activities. Supports configuration and maintenance of WFN and other ADP products as it relates to Benefits. Secures / updates / confirms appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account mangers, client leadership, etc.) to support the configuration of the WFN / HRB application and associated integration / connections resulting in a successful annual enrollment event. Manages activities within the project management tool related to the analysis and preparation for the enrollment process, including required system / profile / information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables. Provides WFN Benefits expertise. Manages, monitors data flow and integration including carrier connections, payroll and / or processes manual carrier updates. Works in conjunction with various team members to resolves errors, issues timely and accurately. Escalates failures appropriately and escalates programmatic issues to appropriate team members, connections development teams, carriers or other third parties as appropriate. Researches and resolves issues identified through routine audits. Research and resolve complex employee benefit problems and questions. Coordinates with other Comprehensive Services associates. Works with benefit providers to support client benefits administration, resolve eligiblity, vendor invoicing and claims issues. Coordinates with back office the audits, reconciliation and other processes that govern the regular deliverables such as vendor invoices, QA, transaction processing Provides service support related to the administration of health - welfare benefit programs to the client and internal business partners - service team via phone, CRM, email or in person, regarding standard or client operating procedure, best practice / business process, the resolution of participant benefit plan, insurance provider, WFN product and / or other client problems. Coordinates communication with appropriate comprehensive benefits, internal business partners or third party resources to expedite responses to critical process, operating, client or participant situations. Utilizes extensive benefits / product / process experience to identify issues, troubleshoot client or service team problems and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and WFN functionality. Continually upgrades knowledge and skill base relating to health - welfare benefit programs including compliance, standard operating procedures, administrative practices and process, WFN product and other products as applicable to increase proficiency in a support capacity. May champion and / or assist in assessing regulatory changes and process impact, process improvement, WFN product or other service application rollouts, and service training. Acts as a Liaison between the service center, relationship manager, and the client to explain benefits related processes. Proactively works to identify problems and offer solutions to improve the internal operation and administration of the plans. Takes a proactive approach to establish systematic processes and procedures that will reduce or eliminate errors Provides consultive benefits support and best practices to assigned client book of business. Manages the workflow (both manual and electronic) to ensure that benefits transactions are accurately processed by both ADP and non-ADP service providers such as Section 125 / FSA, COBRA, 401(k), etc. 2 Years of experience in Client Support or Benefit Adminisration functions. Bachelor's Degree in a Business related field or equivalent education and experience required.
ADP is hiring a Benefit Solutions Specialist - I.
POSITION SUMMARY :
Ensures platform configuration and readiness to support a client through their annual enrollment processes. This includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required. The Specialist is responsible for all hands-on configuration and related activities for both benefits administration and annual enrollment :
- Primary point of contact for Comprehensive Benefits clients
- Setup and management of benefit plans and annual enrollment
- WFN Benefits technology support
- Special benefits projects for clients
- Proactive client contact
- Consultative benefits support and best practices
RESPONSIBILITIES :
QUALIFICATIONS REQUIRED :
Create a job alert for this search
Benefit Specialist • Norfolk, VA, United States
Related jobs
Appointment Setter - Work From Home - Hiring This Week If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read belo...Show more
Remote Benefits Representative.You will be responsible for expanding the company's book of business by providing various types of insurance policies to new and existing clients via zoom.Bilingual : ...Show more Benefit Solutions Specialist - I.Ensures platform configuration and readiness to support a client through their annual enrollment processes.
This includes all project activities involved in coordina...Show more 
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show more
A company is looking for a Customer Service Representative (Remote).Key Responsibilities : Respond to customer support tickets and resolve issues related to existing orders Manage high-volume pho...Show more Appointment Setter - Work From Home - Hiring This Week If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read belo...Show more 
Benefits Call Center Representative.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creatin...Show more
Compensation Commission based : $35,000 to $150,000 Annually Employment Type Full-Time / Part-Time Why Work Here? “Positive impact fighting for fair treatment of others.
unlimited income potential; ex...Show more
Ready for a career upgrade? Join Marten Transport! As a stable, financially healthy carrier – and a 2025 TCA Elite Fleet honoree – we offer the best of both worlds : high miles in your region and th...Show more
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the #1 choice for th...Show more
Mercor is recruiting • •Human Resources Specialists who work in Administrative and Support and Waste Management and Remediation Services Sector • • as independent contractors working on a research pro...Show more A company is looking for a Supplier Success Professional (Customer Support) - Bilingual French / English.Key Responsibilities Provide professional support to all customers and assist them in naviga...Show more 
Benefits Call Center Representative.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creatin...Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Show more Mercor is recruiting • •Labor Relations Specialists who work in Other Services (except Public Administration) • • as independent contractors working on a research project • •for one of the world’s top ...Show more 
Thank you for considering a career at Ensemble Health Partners!.Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems including ...Show more
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...Show more
Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
Benefits Specialist
Interview Hunters • Norfolk, VA, US
Full-time
Quick Apply
Last updated: 30+ days ago
Remote Benefits Representative (Work From Home) Globe Life : Olusegun Organization
Globe Life : American Income Division • Chesapeake, VA, United States
Remote
Full-time
Last updated: 30+ days ago • Promoted
Benefit Solutions Specialist I - Urgently Hiring!
ADP • Norfolk, VA, United States
Full-time
Last updated: 30+ days ago
Customer Service / Benefits Advisor (Work from home)
Professional Career Solutions • Chesapeake, Virginia
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
Remote Customer Support Specialist
VirtualVocations • Chesapeake, Virginia, United States
Remote
Full-time
Last updated: 30+ days ago • Promoted
Benefits Consultant
Interview Hunters • Norfolk, VA, US
Full-time
Quick Apply
Last updated: 30+ days ago
Benefits Call Center Representative
Virginia Staffing • Chesapeake, VA, US
Full-time
Last updated: 6 days ago • Promoted
REMOTE WORK FROM HOME / CLAIMS REPRESENTATIVE
Metro Public Adjustment • Chesapeake, VA, US
Remote
Full-time +1
Last updated: 30+ days ago • Promoted
CDL-A Refrigerated Truck Driver in Gloucester Point, VA
AllTruckJobs • Gloucester Point, VA, US
Full-time
Last updated: 30+ days ago • Promoted
Benefits Advisor (Mid-Level) - Health & Wellness
USAA • Chesapeake, VA, US
Full-time
Last updated: 19 hours ago • Promoted • New!
Human Resources Specialists
Mercor • Chesapeake, Virginia, US
Remote
Full-time
Last updated: 13 hours ago • Promoted • New!
Bilingual Customer Support Specialist
VirtualVocations • Chesapeake, Virginia, United States
Full-time
Last updated: 30+ days ago • Promoted
Benefits Call Center Representative
Conduent • Chesapeake, VA, US
Full-time
Last updated: 12 days ago • Promoted
Hiring Now - Work from Home - No Experience
OCPA • Gloucester Point, Virginia, us
Remote
Part-time +1
Last updated: 30+ days ago • Promoted
Labor Relations Specialists
Mercor • Chesapeake, Virginia, US
Remote
Full-time
Last updated: 13 hours ago • Promoted • New!
Public Benefit Specialist
Ensemble Health Partners • Newport News, Virginia, USA
Full-time
Last updated: 21 days ago • Promoted
Customer Service Representative (Remote Position)
GOLD GATE • Chesapeake, Virginia
Remote
Full-time +1
Quick Apply
Last updated: 2 days ago • Promoted
United States Customs and Border Protection Officer
U.S. Customs and Border Protection • Mathews, Virginia, US
Full-time +1
Last updated: 30+ days ago • Promoted