Loan Consultant

Job Title : Loan Consultant

Locations : Coppell, TX, Tempe AZ, 1 NY Plaza (Hybrid)

Duration : 12 Months Contract

The Servicing Oversight Associate candidate will be responsible for escalation support and proactive monitoring activities, working within the Servicing Oversight - Portfolio Oversight team, with key goal of ensuring mortgage servicing functions are held within standard service level agreements.

Primary Responsibilities

• Support servicing portfolio oversight team and proactive monitoring and ensure response to inquiries and escalations are processed timely within defined Service Level Agreements
• Coordinate and follow up with response to appropriate internal groups, including senior management
• Monitor internal reports to identify new inquires and escalations, pick up new inquiries and escalations and facilitate research and response back
• Perform in depth loan level reviews of early to late stage delinquent mortgage loans
• Work with external vendor to track the inquiries and escalations and provide timely response back on loan level escalations
• Create and prepare ongoing reporting to track inquiry and escalation, response time, aging, and trending on categories of inquiries
• Track issues reported to assess potential client impact and determine appropriate client facing and internal communications to notify respective parties, as needed
• Perform backup support for other team members in the Servicing Oversight group
• Participate in ad hoc projects and project management as needed and assisting management with requests related to servicing oversight
• Additional responsibilities as required by management

Preferred Experience

Skills