Medical Assistant

Job Description

Job Description

Description :

Job Title : Medical Assistant

Department / Group : Clinical

Position Type : Hourly non-exempt

JOB DESCRIPTION

Dermatology Solutions Group, LLC (“DSG”) provides professional management services to Southeastern Dermatology Group, P.A. (“SEDG”), a medical practice headquartered in Panama City, Florida with locations throughout the Southeast. SEDG has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.

PURPOSE :

The Medical Assistant is responsible for assisting Medical Providers with day to day delivery of health care and patient care management. This position will report directly to the Office Administrator and will receive indirect supervision from the following : Physicians, Advanced Nurse Practitioners, Physician Assistants and DSG Management.

SERVICE ORIENTATION :

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensures an excellent patient experience with all aspects of the practice and associated interactions, including phone, in person, and online.
• Ensures correct and complete patient information in health record by accurate documentation of notes throughout visit. Electronic notes are to be completed the same day as patient visit.
• Proactively performs essential and assigned daily clinic duties, which may include, but are not limited to :
• Prepares patients for examination and treatment by escorting them from the waiting area to the exam room, documenting patient’s history (HPI), determining chief complaint, verifying medical and surgical histories, current medications, and take vital signs if applicable.
• Prior to surgery, reviews and completes required surgical documents with recent test results and correspondence in order to help determine needed services per practice protocol.
• Prior to patient visit, confers with Medical Provider regarding any incomplete patient tests / consults or other incomplete orders.
• Responds to patient communications and questions in a timely manner.
• Prepares, cleans, stocks and maintains exam and treatment rooms daily.
• Cleans and sterilizes all necessary instruments; ensures appropriate instrumentation and equipment available and ready for use prior to clinic.
• Prepares and maintains clinical supplies and equipment necessary for daily clinic needs and patient care.
• Prior to treatment, ensures that all proper consents have been reviewed, initialed, signed and dated by the patient.
• Administers injections and assists with examinations and office procedures as needed; provides other patient care services as directed by the Medical Providers.
• Performs suture removals as directed by the Medical Providers.
• Ensures that all assigned telephone encounters have been addressed daily.
• Upon Medical Providers’ orders and direction, ensures that the delivery / transmittal of patient e-prescriptions are completed same day; responds to medication requests and questions same day when able or within 24 hours.
• Verifies all patient / specimen information corresponding with tissue specimen(s); Records tissue specimen(s) and enters them into log.
• Triages and responds to patient communications in a timely manner, usually same day or within 24 hours.
• Assists with scheduling tests and treatments, and processing referrals to other providers.
• Creates, maintains, copies / scans and files patient encounters, records and other documents as required and necessary in the electronic patient record.
• Performs medication prior authorizations as necessary.
• Responsible for abiding by the Standards of Conduct and meets all compliance and other training requirements.
• Participates in professional development activities and maintains professional affiliations.
• Maintains strict confidentiality.
• Treats co-workers, medical providers, patients, and visitors with dignity and respect at all times.
• Performs other related duties as required and assigned.
• Ability to travel to main office and satellite locations, where applicable.

Requirements :

SKILLS AND QUALIFICATIONS :

EDUCATION AND / OR EXPERIENCE REQUIREMENTS :

PHYSICAL ABILITIES :

WORK ENVIRONMENT :

The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure on multiple tasks with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis.