Support Desk Analyst

COMPETENCIES (Knowledge, Skills & Abilities)

• Exceptional Customer Service, soft skills
• Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
• Working knowledge of Mac / OS X and iOS
• Working knowledge of Active Directory and Microsoft Windows domain environments
• Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components
• Experience with Microsoft Office 365 user administration
• Able to recognize and analyze system issues on a working level and identify resolutions or required escalations
• Basic knowledge of ERP technologies and platforms – SAP optional but preferred
• Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
• Basic understanding of requirements and techniques for integrating disparate systems or technologies.
• Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment
• Basic understanding of 3rd party application support and troubleshooting.
• Strong logic, problem-solving, along with specific attention to detail
• Experience with multifunction printers, scanners
• Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.

EDUCATION AND EXPERIENCE