Job Summary :
Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Help define and implement IT policies, procedures and best practices. This position will be involved in many aspects of IT supporting our entire organization - Major areas Include
- Business Application Support, Integration, and Management of MRP, ERP, and WMS as well as complementary solutions (Crystal, SQL, SSRS, Power-BI, eCommerce, etc.)
- IT Project Management, Help Desk, and End User Hardware & Software Support
Essential Functions and Responsibilities :
Effectively implement, support, and maintain technologies that bring the best value to the Businesses in alignment with business strategy, tactics and initiatives. Manage the deployment, monitoring, maintenance, development, upgrade, training and support of related systems and peripherals in a 24 / 7 production environment.
Work independently, one-on-one, or in team settings as needed to accomplish goalsChampion solutions to address business needs through technology (eg. risk, cost, & ROI)Develop & implement new projects, policies, and processes to improve profitabilityProtect the integrity, confidentiality, and availability of company informationProvide ongoing coverage and support (includes 24 / 7 on-call for critical events)Conceptualize & communicate IT capabilities to guide continuous improvement effortsProvide training to team members in the use of technology where neededAct as a liaison for third party support and perform other duties as assignedEducation, Experience, and Qualifications :
Experienced IT professional skilled in a variety of disciplines and able apply those skills in a dynamic fast paced environment while delivering exceptional customer service to those we support. Qualified candidates must have a strong understanding of manufacturing, warehousing and financial (O2C) processes while enjoying variety in their daily work.
High School Diploma or GED equivalent with an Associates or Bachelor's degree in IT field requiredEight to ten years related work experience preferred (less experience may also be considered)Proven organizational, analytical, problem-solving, and project management skillsMust possess a high level of self-motivation with keen attention to detailStrong customer service mind-set with the ability to work with all levels of employeesExcellent written, verbal, interpersonal, and business communication skills. Candidates must be able to present ideas in business-friendly and user-friendly languageWillingness and ability to support team members and equipment outside a traditional office setting including those out-of-state (some travel may be required)Ability to learn new technologies with limited guidance and minimal trainingStrong technical knowledge with broad understanding of Microsoft environmentAbility to understand applications from the user perspective and the developer mindsetProficient in industry-standard tools and best practicesAbility to effectively prioritize and execute tasks in a fast-paced environmentPrior technical experience with WMS, MRP, CRM, EDI, B2B, and ERP implementationsMust be a self-starter able to handle multiple concurrent projects with limited oversightAbility to work in a stationary position typical of an office environmentPhysical activity includes sitting, walking, talking, hearing, handling, reaching, and feeling. Occasional need to lift up to 70 pounds and utilize ladders to reach equipmentMust be punctual and maintain a professional appearanceEqual Opportunity Employer
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