Sales & Operations Specialist

Job Description

Job Description

About Company :

For more than 4 decades, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers; operating on six continents at a majority of the world's Top 100 air cargo hub airports. ACL Airshop operates in five pillars of highly complementary business segments : ULD Leasing, ULD Sales, ULD Repair, ULD Control, and Cargo Control Products Manufacturing. ACL Airshop fosters a high-performance culture where employees can feel valued, empowered to excel beyond their roles, and engaged.

Job Summary :

The Sales & Operations Specialist plays a critical role in operational coordination, local sales activities and submitting order fulfillment requests. This position serves as a key liaison between the company’s internal teams and its customers, ensuring a smooth flow of communication, efficient handling of leasing and inventory processes, and the timely delivery of goods and services.

Principal Duties & Responsibilities :

• Handle incoming customer inquiries related to sales, perform sales activities, promote additional services and finalize local sales agreements whenever possible. Pass on leads to Sales and / or Key Account Managers.
• Submit fulfillment requests to the operations team to ensure seamless execution of customer orders and timely delivery.
• Perform daily updates on lease-related activities. Maintain organized filing systems for records and documents.
• Respond promptly and professionally to customer inquiries regarding new orders / offers, ULD pickup, delivery, and repair coordination, ensuring a high standard of service that promotes satisfaction, loyalty, and long-term retention.
• Coordinate with the customer support team to address concerns and ensure high satisfaction with station services.
• Prepare lease agreements along with returns and inspections in alignment with established commercial processes and ensure all documentation is submitted through internal systems for proper tracking and accountability.
• Collaborate with the Station Manager and the Inventory Manager to coordinate and arrange courtesy moves for the relocation of ULDs as needed to support customer logistics.
• Monitor and verify ULD status through NetSuite. Make corrections if needed.
• Scan & Upload repair and scrap documentation to the AARS system.
• Prepare Bills of Loading (BOL) or other documents for customer shipments.
• Process, manage and / or execute sales, rental, and transfer orders in accordance with company procedures.
• Create Purchase Orders (PO) for designated vendors.
• Assists with Inventory topics : monthly inventory reporting, compilation and submission of semi-annual ULD inventory reports, identification and follow-up on inventory discrepancies.
• Prepare and distribute periodic reports, e.g. customer / location specific reports, expense reports, third-party personnel reports.
• Perform other administrative topics : manage incoming communications (calls, emails), maintain inventory, order office supplies, offer general office support.
• US Specific : Maintain and update SO shipping logs to support invoicing processes.
• Perform other tasks as assigned.

Required Skills / Competencies / Abilities / Personal Attributes :

Education and Experience :

Work Schedule / Location & Other Requirements :

Pay & Benefits :

Other Requirements :

The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position.

An Equal Employment Opportunity Workplace

It is the policy of ACL Airshop to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ACL Airshop will provide reasonable accommodations for qualified individuals with disabilities.

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