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Senior System Engineer

Senior System Engineer

Baltimore ConsultingHunt Valley, MD, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $65,000 - $85,000

NOTE : This is a technical support position and NOT a software development position. Please do not apply if you are a developer. We also need candidates that currently live within 30 miles of Hunt Valley, MD so do not apply if you live further than that.

Baltimore Consulting is looking to hire a Senior System Engineer for our Managed Services division. This position includes a wide array of responsibilities surrounding the support of our clients. You will be expected to work on Azure, Windows Servers, troubleshoot network issues and assist with project work. This is a very dynamic and fast-moving position in which you will be exposed to a great deal of different technology and solutions for our client base. A successful candidate will have 6+ years in the IT support field and, ideally, experience with a Managed Services Provider or consulting firm that provided multi-client support.

This is primarily an in-office position with the opportunity to work remotely one day per week. There will also be periodic client on-site visits that are generally in the Baltimore Metro area.

RESPONSIBILITIES :

  • Responding to support requests via phone, tickets, and email and troubleshooting end-user issues remotely and on-site (as needed)
  • Configuring and managing various security-related Office 365 services such as Conditional Access Policies, Risky User / Sign-In Policies, Defender, and Sentinel
  • Firewall and network equipment configuration and troubleshooting including the ability to remediate a full range of network-related issues / outages at client sites
  • Providing proactive maintenance on client infrastructure and work with account team to recommend upgrades and replacements as needed.
  • Rotating after-hours on call schedule
  • Occasional project work during non-business hours (with advanced notice)

REQUIRED SKILLS & EXPERIENCE :

  • Proficient in Networking firewalls, managed switches, wireless, VPN configuration - looking for experience deploying these from the ground up as well as managing and troubleshooting existing deployments
  • Proficient in Advanced Office 365 Administration - Intune, Defender, Conditional Access Policies, etc. - beyond just a working knowledge, we are looking for someone with experience configuring and managing these services in multiple tenants
  • Proficient with Microsoft Server platforms configuration and troubleshooting
  • Advanced Experience with Microsoft Azure (VMs, storage, networking, App Services, etc.)
  • Comfortable with PowerShell
  • Virtualization knowledge and experience (VMware & Hyper-V)

    • DIFFERENTIATORS :

  • 6+ years of professional IT experience, ideally with an MSP or similar organization supporting external business environments and users
  • Strong prioritization and practical problem-solving skills
  • Eager to learn and develop and to share knowledge with others
  • Passionate about providing excellent customer service
  • Exceptional communication skills ability to translate tech into plain English and have conversations directly with everyone from an end-user to a business owner
  • Ability to multitask & work on multiple issues & projects simultaneously
  • Ability to stay motivated and on-task when not under direct supervision

    • BENEFITS :

  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance
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    Senior System Engineer • Hunt Valley, MD, US