Head of Digital - Marketing to Sales & Services and Support - North America

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Job Description : Job Summary :

The Head of Digital Marketing to Sales, Services & Support PSLs in North America & Airbus Commercial (AAI) Digital Function Relationship Manager for Programs, Customer Engagement & Services is responsible for :

(1) Supporting the Head Of Digital North America Programs, Customer Engagement & Services in leading the North America Digital Domain Transformation;

(2) Ensures strategic vision alignment between Digital and Business;

(3) Managing Technical and Digital products aimed at supporting business for all Airbus North America s entities.

Primary Responsibilities :

The Head of Digital Products and Service Lines for : Marketing to Sales & Services and Support, in North America, will be responsible for the following :

Strategic Alignment between Digital and business - FRM : 35 %

Assumes the role of Deputy of Digital North America Programs, Customer Engagement & Services HO Domain and as such directly supports in leading the Domain s Strategy and Execution for the Airbus Commercial US Entity & Airbus Helicopters.

Leads & acts as a strategic interface between Digital and business for all Digital related activities for Airbus Commercial and Airbus Helicopters scope (AAI / AHI) in North America Programs, Customer Engagement & Services Domain, covering for AAI / AHI all Domain s PSLs, such as : PSL A / C Delivery, PSL Tech Data, PSL A / C Programs, PSL Marketing to Sales, PSL Services & Support and PSL Material & Logistics.

Serves as the strategic interface between Digital and one or more business partners to collect requirements / feedback and ensure delivery of the value expected by the Business

Ensures & Secures strategic vision alignment between his / her function and the Business

Acts as an advocate on behalf of business stakeholders and collaborates to ensure his / her function s services & products meet their business priorities and needs

Collaborates with Digital Central / divisional teams & Represents his / her function and promotes its vision, value, services, and capabilities

Drives continuous improvement and activate his / her function proactively

Reports and communicates on his / her function performance to his / her business

Identifies areas of savings in collaboration with all other functions and Digital departments

Increases Customer satisfaction & Handles any escalations

Product and Services : 30 %

Drives Products strategy related to Digital Activities for A / C Delivery, A / C Programs, Services & Support, Marketing to Sales Products and Service Lines (PSLs) in US North America as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

Accountable for the End to End Product / Application lifecycle, from conception, design, industrialization, operations, to retirement including management of dependencies.

Responsible for Multi Functional Teams (MFT) formation in order to manage the Digital Product / Application lifecycle.

Delivers on Time, on cost, on Quality, per AOP.

Increase Customer satisfaction KPIs

Collaborates with all different PSLs / Domains in Central in order to manage and aligned products roadmaps for between Central and the Region

Collaborates with all different PSLs / Domains internally in the Domain in order to manage and aligned products roadmaps for the Region

As HO PSLs, ensures that the known Product / Application s vision is translated into a prioritized Digital backlog in alignment with the business product owner as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

As HO PSL, ensures that the Product / Application are within Security and Safety standards and guidelines as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

Defines and enables Conditions of Success (skills, processes, way of working, financial management, logistics, etc.) to lead user stories / projects and Services into delivering the maximum value within the defined planning as per conditions given

Collaborates and manages the link between user stories / projects and transversal streams (Architecture, Governance & Quality, Infrastructure, Cyber Security ) and other domains

Responsible for Continuous Release Management, enabling the proper level of service according to agreed SLA established with the business functions as the Product Owner of the SAFe CS&P Team (Programs, Customer Engagement & Services)

Implements and monitor risk management within the PSLs / Domain / Product & Business Unit

Contributes towards Digital goals, including improved delivery efficiency and cost reduction

People : 35 %

Leads a team of product members, and service resources (both internal employees and external subcontractors) and drum beats the activities

Recommends employee actions including hiring, promotion, and discharge

Plans and directs the PSLs Products team staffing, performance and employee development within the Domain

Infuses new ways of working and digital culture amongst her / his peers in Digital

Coaches, educates, convinces and supports products stakeholders and teams across the board

Enables top-down or bottom-up communication, and all-ways exchanges between stakeholders about way of working and best practises in order to get the maximum business value

Qualified Experience and Training :

Education :

Required

Degree in Information Technology or an equivalent combination of education and experience

Experience : Required

At least 15 years of experience in Digital Products & Services Delivery Management, SAFe and Project Management

Licensure / Certifications :

Required

N / A

Travel Required :

20 % Domestic and International

Citizenship :

Authorized to work in the US

Clearance :

NA

Qualified Skills :

Knowledge, Skills, Demonstrated Capabilities :

Required

This role is performed by an individual with the right level of seniority and the right network across Digital and Business organizations.

Also Required :

Demonstrated abilities with :

Integrity

Business Plan Development

SAFe Methodology

Good communication skills

Export Control Basics

Include & Engage

Interact and Influence

Stakeholder management

User Centricity

Digital / Business Change Management

Digital & Business Strategy Alignment

Service Level Management

Solution Performance Management

Practical Problem Solving

Communication Skills :

Required :

Ability to communicate effectively in verbal and written form in English

Good communication (oral and written), interpersonal, and facilitation skills

Preferred :

Spanish, German or French language skills are a plus

Technical Systems Proficiency :

Required :

Demonstrated experience leading projects that deploy digital solutions

Keen understanding of new technologies

Complexity of the Role :

Level of Decision Making :

Strategic, tactical and operational decisions with high level of impact on business operations and performance

Organizational information :

This position reports to the HO Digital North America Programs, Customer Engagement & Services Domain

Direct Reports :

Is this a people manager?

Yes

# of Exempt Reports : 5 Engineers (or equivalent)

# of Non-exempt Reports : 0

Job Dimensions :

Up to 350 major products / applications to deploy, maintain and support for a population of more than 3000 employees across Airbus in North America : Airbus Americas, Inc., Airbus Helicopters, Inc. in various sites : Grand Prairie, Columbus, Herndon, Mirabel, Miami, Mobile, Wichita, Denver and Fort Erie.

The position will manage an international annual budget of $3 M / per year across USA, Canada and EU and a headcount of 10-15 FTEs (mix of internal and external employees, located in North America and potentially India) click apply for full job details