Customer Service - HR Service Center - HYBRID

On-Board Services is hiring a

Customer Service – HR Service Center

HYBRID

Schaumburg, IL!

For immediate consideration please send your resume to

resumes@onboardusa.com

Subject Line : Position Title and State you are Located.

About Us :

On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details :

Position Type : Contract

Job Location : Schaumburg, IL (On-site 2x / month)

Benefits : 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance

Compensation : $18.12 - $18.79 / hourly

Schedule – 9 : 30 – 6 : 00 PM CST

Overview :

The HR Service Center is hiring one contingent resource to be the first point of contact for HR-related inquiries from employees, retirees, and stakeholders. This team consists of 10 members.

The successful candidate will be able to manage large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers’ needs, clarify information, research every issue and providing solutions. Keep records of all conversations in call center logs.

Requirements :

Include but not limited to :

• Customer service-focused role in a call-center environment, handling high volumes of calls and emails about HR policies and procedures.
• Manage approximately 30-40 HR inquiries daily (calls and emails).
• Respond to questions on HR policies, benefits, retirement, leave, PTO, and payroll.
• Provide accurate, policy-based responses or escalate complex issues as needed.
• Utilize ServiceNow (case management) and Genesis phone system.

Qualifications :

Apply Today!

www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including : Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board’s Mission is to provide “Flexible Service by applying the talents of our people, work processes and technology to meet our clients’ expectations in a Safe, Responsible and Dependable manner.”

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

JD# 25-05540