Onsite Consultant

POSITION SUMMARY

The Onsite Consultant is responsible for providing professional and responsive service to onsite customers in environments including production, mailroom, shipping and / or retail services. The Onsite Consultant may regularly interface with customers at all levels inside the venue or organization and must meet customer requests and contract requirements. Depending on the onsite environment, the Onsite Consultant performs functions including operating computers and equipment, moving boxes and equipment, stocking supplies, managing projects, writing and filling out forms, sorting and collating papers, completing assigned tasks based on priority, following supervisor instructions, and communicating effectively with team members. The Onsite Consultant may have extensive interaction with customers and must deliver a positive customer experience, utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions. The Onsite Consultant works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors to accomplish established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES

This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive.

• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety and security policies and procedures
• Follow instructions of supervisors and assist other team members in performing onsite functions
• Meet onsite guidelines and policies (safety training, background check and other requirements)
• Keep the working premises neat and free from clutter, maximizing safety and efficiency
• Maintain high levels of customer service and use sound judgment to resolve issues; escalate to supervisor as needed
• Provide customer service and problem solving with minimal supervision
• Perform multiple tasks simultaneously
• Assist in training onsite team members
• Maintain confidentiality of customer data and careful handling of documents, media, and packages
• Perform administrative duties, including ordering supplies and inventory control
• Collaborate with office and print locations to produce customer work and fulfill needs

PRODUCTION

SHIPPING & MAILROOM

RETAIL

MINIMUM QUALIFICATIONS AND REQUIREMENTS

ESSENTIAL FUNCTIONS

Preferred Qualifications

Pay Transparency

Pay

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a quality-oriented culture and daily application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.

FedEx Office is an Equal Opportunity Employer including Vets / Disability. This description reflects the current job and may be subject to change. Federal, state and local laws prohibit discrimination and require equal opportunity in employment. Reasonable accommodations are available on request for individuals with disabilities during the application and hiring process.

EEO and Accommodations

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process. Applicants requiring accommodations should email HR.Recruiting@fedex.com.

J-18808-Ljbffr