Fabick Cat is hiring : Service Writer in Green Bay

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Company Overview : Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand‑by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit http : / / www.fabickcat.com /

Job Summary : The Service Writer is responsible for being a liaison between the shop and external customers, communicating progress on service work.

• Maintains and reviews work order files. Includes opening jobs, making changes and reviewing work orders for closing on the computer. Monitors credit approval and assures that COD jobs are collected when appropriate. Provides input for changes in procedure. Reviews daily time cards and labor entry to make sure time is entered into the appropriate job segment. Keeps abreast of technical developments.
• Schedules workflow for technicians based on customer project timelines and requests.
• Orders and tracks parts and tooling to support the technicians and field engineers to complete their tasks in the timeframe established.
• Keeps accurate record of calibration certificates for testing equipment and tooling.
• Processes invoices from suppliers and enters the data and totals into the correct work order.
• Responsible for a program of self‑improvement and personal development. Attends scheduled training meetings. Utilizes available time in learning to read and interpret manufactures' reference material. Strives to upgrade ability and knowledge in all phases of the service operation.
• Responsible for maintenance of good customer relations and a continued building of the company image. Resolves customer complaints immediately. Treats customers fairly, friendly and courteously. Assures customer contacts are made on a timely basis and in a business‑like manner. Ensures a high level of internal communication.
• Complies with routine reporting requirements. Establishes, implements and maintains necessary reports, records, controls and procedures to assure compliance with company and Caterpillar requirements.
• Establishes and maintains a current inventory list of all service equipment and tooling. Assures proper maintenance and utilization of equipment and tools.
• Keeps Field Service Supervisor appraised to all matters pertinent to the service department. Reports information to the Field Service Supervisor accurately and on a timely basis. Communicates employee suggestions and grievances.
• Performs other miscellaneous duties as required.

Qualifications :

Physical Requirements : While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and / or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

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