Nordic Speaking Customer Service for Social Media industry

Nordic Speaking Customer Service Representative

Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, is excited to announce a new opportunity for a Nordic Speaking Customer Service Representative in the vibrant Social Media industry. Specializing in a diverse range of sectors including gaming, healthcare, retail, and telecommunications, we pride ourselves on our ability to connect the right candidates to the right employers. Our recruitment process is designed to ensure a perfect match, making your job search smooth and efficient. In this role, you will be a key player in supporting our client's customers and enhancing their experience across various social media platforms. Your ability to communicate effectively in Scandinavian languages and your passion for customer service will contribute to maintaining high satisfaction levels and brand loyalty. If you are looking to take your career abroad while working in a dynamic and growing industry, we encourage you to apply and discover how we can help you find your dream job with Patrique Mercier Recruitment, a project owned by The House of Mercier.

Responsibilities

• Provide exceptional customer service via social media channels in Nordic languages.
• Respond promptly to customer inquiries, comments, and complaints.
• Engage with customers to enhance their experience and promote client products / services.
• Monitor social media platforms for customer engagement opportunities.
• Document customer interactions and feedback in the CRM system.
• Collaborate with internal teams to improve customer service processes and policies.
• Stay updated on industry trends and client offerings to better assist customers.