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Full Time Customer Service Representative - Safford

Full Time Customer Service Representative - Safford

Enterprise HoldingsThatcher, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Overview

Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience with duties to include customer service and administrative functions.

This is a FULL-TIME position (40 hours per week) that pays $17.00 / hour

Benefits : a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!

Apart from religious observation, must be able to work the following schedule :

  • Monday-Friday 8 : 00am-5 : 00pm

Job location : 2161 W US Highway 70, Thatcher, AZ 85552

Responsibilities

  • Meet and greet customers in a friendly and timely manner
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins and exit kiosk transactions
  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Manage outgoing calls for callback management, A / Rs and miscellaneous calls as assigned
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as : research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

    • Equal Opportunity Employer / Disability / Veterans

    Qualifications

  • Must be at least 18 years of age
  • Must have at least 1 year prior customer service experience
  • Must have a valid drivers license with no more than 2 moving violations and / or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related convictions (DWI / DUI) on driving record in the last 3 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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    Customer Service Representative • Thatcher, AZ, US

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