Service Advisor

Job Description

Job Description

Tri-City has a rare opportunity for the right individual to join our growing dealership.

Service Advisor is a very important position for the dealership. You are the person the customer thinks of when their vehicle has an issue and the person they see when they walk in to our facility – building long term relationships based on trust and integrity with clients is high priority.

Essential Duties & Responsibilities

• Greet customers with hospitality and respect
• Must be distinctly people-orientated
• Work with technician and co-workers to present the best repair / maintenance procedures to the customer
• Offer additional services and repairs to customers
• Compute the cost of replacement parts and labor, communicate and record estimates according to process
• Schedule appointments with customers and update them on vehicle status
• Insure all work is performed to proper specification
• Maintain a positive attitude and team atmosphere at all times
• Professional phone skills
• Work to create long term relationships between the store, yourself and the customer
• Maintain Customer Satisfaction scores at or above district average
• Saturday availability

Job Requirements

We are in an exciting growth phase and looking for the right person to get on board now for the long term. Tri-City has very low employee turnover – we do not want the person who jumps around every year or two

Job Type : Full-time

Work Location : In person