Distribution Center Coordinator - Warehouse

Summary

Working in our Charlotte, NC DC and reporting to the DC Fulfillment Supervisor, the DC Coordinator supports daily warehouse operations with a strong emphasis on customer service, order accuracy, and transportation coordination. This role is hands-on and highly tactical, requiring strong communication, organization, and problem-solving skills. The Coordinator works closely with Customer Service, carriers, and warehouse leadership to ensure timely, accurate, and efficient order fulfillment.

The ideal candidate has demonstrated expertise in order picking, parcel processing, and workstation flow, with prior experience in a Lead-level role. This position influences team performance without direct supervisory authority and requires consistent interaction with site leadership and periodic communication with corporate teams.

Key Responsibilities

Customer Service & Order Management

• Serve as a primary operational contact for Customer Service regarding order status, discrepancies, and issue resolution.
• Review and validate customer orders, identify discrepancies, and coordinate necessary corrections.
• Ensure all timelines for order fulfillment, samples, and customer requests are met.

Shipping, Transportation & Documentation

• Prepare shipping documentation including packing slips, bills of lading, international paperwork, and shipping labels.
• Coordinate daily pickups with carriers, freight forwarders, and parcel partners.
• Record and track lot numbers and delivery information accurately in the system.
• Inspect outbound trailers and notify leadership of any quality or compliance issues.
• Support outbound traffic across all channels, including Truckload, LTL, UPS/FedEx, and specialized customer requirements.

Warehouse Operations

• Perform general warehouse tasks including receiving, cycle counts, parcel packing, workstation setup, and housekeeping.
• Support workflow management on the floor, including preparation for huddles, daily planning, and coordination with Supervisors.
• Assist with training team members on standard work, packing expectations, workstation layouts, and system processes.

Administrative & Data Entry

• Complete computer-based data entry for shipping, inventory, planning, and KPI inputs.
• Organize clerical documents including weigh tickets, correspondence, and shipping files.
• Support administrative tasks related to SQDC updates, process charting, and daily management routines.

Quality, Safety & Continuous Improvement

• Participate in 5S, Kaizen events, problem solving, and continuous improvement initiatives.
• Maintain accurate and current standard work documents and support SOP/work instruction updates.
• Support Charlotte’s safety program through participation in audits, hazard mapping, and corrective actions.
• Maintain a clean and safe work area and proactively report or correct unsafe conditions.

EDUCATION / EXPERIENCE:

QUALIFICATIONS REQUIRED:

The type of experience required to effectively perform the essential functions and responsibilities of this position are:

Competencies

CFS Brands:

Located in Oklahoma City, Oklahoma, CFS BRANDS is a market-leading designer, manufacturer and distributor of commercial foodservice, healthcare, and industrial janitorial and sanitation products. The company supports stable and growing end markets supported by strong tailwinds.

CFS BRANDS has maintained a market leading position and continually grown in its segments with relentless customer support, leading product breadth and availability, and a “one-stop shop” solution serving both “front” and “back” of restaurants with a focus on customer intimacy. CFS BRANDS enjoys a unique competitive advantage with the ability to produce in-house with 6 manufacturing facilities in the U.S. and Mexico, over 700,000 square feet of distribution center space in 4 U.S. facilities and the ability to source products from all over the world.

CFS BRANDS’s core products include dinnerware, professional cookware, cleaning tools, drinkware, disposable lids, dispensing systems, healthcare equipment, brushes and cleaning tools. These products are provided through major distributors to the country’s best-known restaurant franchises.

CFS BRANDS became a portfolio company of The Jordan Company (“TJC”), a private equity firm, in 2018. With over $8 billion in cumulative equity commitments, TJC is one of the world’s most respected investors in leading middle market businesses. The TJC team enjoys a storied history of partnering with exceptional management teams to create long-term value for management and investors.

More information on CFS BRANDS can be found at www.cfsbrands.com. The Jordan Company website is www.thejordancompany.com.