Pharmacy Support Account Manager

Job Description

Job Description

Be the behind-the-scenes hero empowering pharmacies nationwide!

Are you ready to tackle tough challenges, guide pharmacy teams, and become the trusted problem-solver they count on every day? At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring Client Service Representatives who deliver expert phone support—resolving complex questions about insurance adjudication, pricing, and software troubleshooting.

Please Note :

This is an in-person role based in our Grapevine, TX office.

Job Responsibilities

Serve as the primary contact for incoming calls and tickets from pharmacy clients

Diagnose and resolve customer issues efficiently

Escalate complex cases to Technical or Account Management teams when needed

Accurately document all interactions and actions in tracking software

Deliver exceptional customer service in every client engagement

Candidate Profile

Minimum 2 years of customer service experience required

Healthcare call center or independent pharmacy experience preferred

Certified Pharmacy Technician (CPhT) certification is a plus but not required

• Professional, friendly, and patient demeanor essential

Excellent verbal and written communication skills, able to engage all client levels — from pharmacy owners to clerks

Strong multitasking, organizational, and time management skills

Detail-oriented with strong typing and documentation abilities

Excellent listening and critical thinking skills

Experience with Liberty Software products is a plus (please specify any prior experience)

Solid basic computer skills and proven ability to quickly master new software applications

Occasional after-hours and Saturday shifts required

Benefits Starting Day One

100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost

Family coverage available with Liberty contributing 50% of the premium

Fully vested 401(k) with employer match

Employer contributions to Health Savings Accounts (HSA )

Generous paid time off and paid holidays

Tuition reimbursement and continuing education support

Adoption expense reimbursement

Dependent Care Flexible Spending Account (FSA) for tax savings on childcare

Confidential counseling resources for mental health, financial planning, and more, via Optum EAP

Fully stocked breakroom

Think you've got what it takes to be the go-to problem solver? Let's talk — Apply today!

#ID1 #ZR