Service Manager

About Us

We’re a growing hospitality group built around creativity, connection, and care. From our café and bakery concepts to full-scale restaurant operations, our spaces are designed to bring people together through thoughtful food and genuine hospitality.

We’re looking for a Service Manager to help lead front-of-house operations across our two locations — someone who thrives on creating smooth systems, building strong teams, and delivering a guest experience that feels intentional and warm.

Position Summary

The Service Manager is responsible for overseeing all aspects of front-of-house operations, including scheduling, training, daily service flow, and team leadership. This role works closely with both leadership and the kitchen team to ensure consistent execution of service standards, staff morale, and guest satisfaction.

Key Responsibilities

Operations & Scheduling

• Manage and publish weekly schedules based on labor forecasting and business needs.
• Maintain compliance with SF labor laws, meal breaks, and timekeeping policies.
• Oversee daily service logistics — floor plans, shift coverage, and operational readiness.
• Track and manage labor costs, payroll submissions, and staff availability.
• Oversee staff clock-ins and timekeeping accuracy through Toast POS and Homebase.

Service Standards & Training

Team Leadership & Culture

Guest Experience & Brand Representation

Administrative & Coordination

Qualifications

Compensation & Benefits