Client Relations Administrator - Contract (Remote)

Client Relationship Administrator

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring for contract positions during our proxy shareholder voting season! The role of the Client Relationship Administrator is to provide superior client levels of service to our clients while acting as Broadridge's face to the client. In this role, you will be the first point of contact for clients and address client concerns, anticipate challenges, and provide support through our robust suite of products and services. Additional responsibilities include communicating with existing clients over the telephone, or through email to address their needs and provide guidance and industry expertise.

This is a contract position expected to last through the end of June 2026. This is a remote role.

Responsibilities :

• Develops strong client relationships while ensuring client satisfaction through Net Promoter Score (NPS) results.
• Works with ShareLink / Streetlink client base to efficiently plan proxy and interim distributions for registered and beneficial shareholder bases
• Works with a more complex client base to plan proxy and interim distributions accurately and efficiently for both registered and beneficial shareholder base.
• Provides timely and accurate updates to clients regarding mailing status, voting, and other inquiries and issues that may arise over the course of the project.
• Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
• Appropriately communicates and escalates external client concerns in a timely manner to mitigate risk.
• Updates and monitors internal reports to ensure the timely and efficient progress of each campaign.
• Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.
• Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
• Will be expected to work more independently requiring moderate levels of guidance.

Qualifications :

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyone's unique perspective.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.