Customer Service Representative

Payment Center Representative

This person will be counting a drawer and logging into phone support. They will be helping customers with billing, sales orders, or minor technical issues. They will be taking calls and helping walk-in customers. Essentially, they will be helping run a payment center. This person can expect to handle 200-300 phone orders every two weeks, not including walk-ins. They may have to deal with collections as well.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Skills and Requirements :

• At least 3 years of customer service experience
• At least 3 years of handling money / cash drawer
• Experience dealing with tickets
• Computer literate
• Microsoft 365
• Knowledge of routers and modems
• High school diploma
• Great customer service experience, phone etiquette, pleasant attitude
• Great note taking and professional emailing
• Service now
• Aviat phone system
• Telecom experience
• Experience troubleshooting routers and modems
• College degree
• Experience running a front office, receptionist, doctors office, gamer