Loan Specialist - Commercial Banking

Client Service Representative

Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Ensures that tickets are resolved per client's expectations

May be able to apply interest adjustments based on limits.

Tracks collection of client service fees.

Analyses client feedback, market trends, and competitive intelligence to provide actionable insights for strategic planning.

Identifies process improvements to meet client needs more efficiently.

Provides input into the planning and implementation of operational programs.

Participates in audit and customer issues resolution, corrects issues or escalates per guidelines.

Participates in audit and client issue resolution, addressing irregularities and driving corrective actions ensuring proper escalation per established procedures.

Implements high-impact service strategies that align with client business objectives, ensuring exceptional value and service delivery.

Presents strategic reports to management, outlining key client trends, opportunities, and potential risks, along with recommendations for growth and improvement.

Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.

Responds to and facilitates the resolution of client service requests.

Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.

Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.

Thinks creatively and proposes new solutions.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works mostly independently.

Broader work or accountabilities may be assigned as needed.

Qualifications :

3 - 5 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.

Bachelor's degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.

Specialized knowledge from education and / or business experience.

Intermediate level of proficiency :

Product Knowledge

Regulatory Compliance

Data Analysis Reporting

Document Management

Microsoft Office

Problem-Solving

Collaboration

Detail-Oriented

Teamwork

Salary :

$54,000.00 - $99,600.00

Pay Type : Salaried

The above represents BMO Financial Group's pay range and @type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay @type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.