Job Description
Job Description
Description :
- Position location covers Sarasota
Case Manager Support Specialist
Are you dedicated to creating a meaningful and lasting impact on the lives of children and families?
We’re seeking an organized and compassionate Case Manager Support Specialist to support staff members perform a range of administrative tasks. Primary focus is to assist Dependency Case Managers in the provision of services to families to help with retention!
Key Responsibilities
Utilizes various software applications to compose and / or type letters, memos, reports and other documents.Request records, reports and other documents from various providers for children and adults in active cases. Track records requests and follow up on not received records. Entering in records results into Florida Safe Families Network (FSFN) medical tabs and also entering Chronological notes of said activities.Utilizes software for creation of reports for various tracking needs, to include scheduling of appointments and arranging Family Support Worker transportation as needed. Complete Projects that require Excel tracking.Contact clients and caregivers via telephone to obtain information.Files papers and documents so that they can be easily found when needed.Assist when needed with completing Health Risk Assessments, Out of County Service (OCS) packets when needed.Assist in completing outstanding issues on the daily Data Discrepancy report and maintaining FSFN education and medical tabs as requested.Assist in sending client service referrals, gathering documents for packets, completion of exit surveys, High End packets, Child Resource Record packets, drug screen requests, birth certificate and social security card requests and other administrative requests.Operates a range of office machines such as photocopiers, computers and faxes.Assist when needed with completing Health Risk Assessments, Out of County Service (OCS) packets when neededExceptional Benefits
PTOFree tier-1 medical, dental, vision, life, and disability insurance401(k) with employer supportEmployee Assistance Program (EAP)Ongoing training and career developmentQualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Effective organization and time management skills.Ability to prioritize multiple tasks and projects.Written and communication skills.Ability to work flexible hours.Ability to travel.Sensitivity to the cultural and socioeconomic characteristics of the agency’s staff and clients.Adherence to professional ethics.Ability to interact appropriately and effectively with families, children, community resources, service providers, and other professionals both over the telephone and in face-to-face contacts.Knowledge of Microsoft Office products.Requirements :
Minimum of a High school diploma or GED.At least one year of prior Case management / Child Welfare experience preferredMust be proficient in Microsoft Excel, Outlook and Microsoft Word.Complete a minimum of 40 hours of training each full year of employment.Complete agency web-based courses as required.