Director of Customer Success

Director Of Customer Success

Bluehost is a leading web hosting company dedicated to helping web professionals, small businesses and entrepreneurs build a website and grow their business. We are passionate about delivering reliable technology, exceptional service, and marketing solutions that empower users to create and grow their digital footprints.

The Director of Customer Success plays a critical leadership role in shaping how we support, grow, and retain our customers across the full lifecyclefrom trial to conversion, activation, retention, and advocacy. This leader will be responsible for architecting and executing cross-functional customer success strategies that improve outcomes for both our users and the business. They will oversee a high-performing team, collaborate with product, customer support, and marketing, to drive innovation in how we engage small businesses at scale.

Strategy & Execution :

• Design and lead comprehensive customer success programs that increase product adoption, customer retention, and lifetime value.
• Translate insights from behavioral data, customer feedback, and journey mapping into targeted initiatives that improve onboarding, success, and upsell performance.
• Partner with Product to shape the roadmap based on customer needs, recurring friction points, and usage analytics.
• Collaborate with Sales and Marketing to ensure smooth handoffs, align on upsell / cross-sell plays, and maximize retention through the renewal cycle.
• Serve as the voice of the customer across the companyensuring their needs are represented in strategic planning and operational decisions.
• Explore and implement AI-powered solutions that drive scalable customer success outcomesincluding, proactive outreach, self-service enablement, and customer health scoring.

Performance & Measurement :

Who You Are & What You'll Need To Succeed :

Why You'll Love Us :

The target compensation range for this position is $120,000 to $170,000 annually. Individual salaries are determined by various factors including, but not limited to : candidate's qualifications, such as skills, education, and experience, as well as internal equity and market conditions.