Hospitality General Manager

Job Description

Job Description

The Brookmere Hotel and Regent Restaurant & Bar is actively seeking a passionate, organized, and results-driven General Manager to lead our team of hospitality professionals.

Opened in November 2024 , The Brookmere Hotel and Regent Restaurant & Bar is managed by Hay Creek Hotels and stands as a landmark development in Saratoga Springs, New York . Located just a mile from the Saratoga Racetrack and adjacent to the Saratoga National Golf Course, the 10-acre site-formerly Longfellows Hotel, Restaurant, and Conference Center-has been transformed into an 88-room upper-upscale hotel with a full-service restaurant and bar with seasonal outdoor porch, spa, banquet facility with 3,500 sq. ft. of meeting and event space, and private access to Lake Lonely .

Job Summary

Oversee successful operations across all property departments, including Guest Services, Housekeeping, Regent Restaurant & Bar, Sales & Marketing, Private Events, Spa, and Engineering.

Build and maintain strong client and guest relationships, with a passion for elevating the guest experience. Serve as the face of the property, engaging in proactive community involvement.

Enforce internal and external customer service standards in line with Hay Creek Hotels' Standard Operating Procedures.

Lead all aspects of associate management, including recruitment, onboarding, training, coaching, development, motivation, and progressive discipline.

Foster a fun, engaging work environment aligned with HCH Beliefs and Culture Model.

Manage budgets and departmental performance through scheduling, forecasting, expense control, labor review, and implementation of systems and controls.

Ensure compliance with all health, safety, sanitation, labor, and licensing regulations, as well as internal policies.

Collaborate with department leaders to develop and execute sales and marketing initiatives, including menus, promotions, entertainment, digital campaigns, and community partnerships.

Hay Creek Hotels Benefits & Incentives

Insurance benefits : Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans

Complimentary $25K Life Insurance policy

Flexible Spending Accounts for medical and daycare costs

Competitive Paid Time Off (Vacation, Sick, Holiday, Birthday)

Complimentary staff meals daily

Weekly payroll schedule

Competitive wages with annual reviews and COLA adjustments

Lodging discounts at HCH properties ($49 employee / $89 friends & family)

Dining discounts at HCH properties (50% off for employee and guests)

Discounts on spa, golf, and activities at HCH properties

Hospitality discounts through partner networks (NEIRA and Historic Hotels of America)

Industry travel discounts via Working Advantage (cars, tickets, activities, etc.)

Open-door culture with supportive leadership and recognition programs

Employee Assistance Program and KOFE financial education

Professional development and accelerated career advancement opportunities

Free parking

• for benefits-eligible associates)

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the amenities of a luxury inn. Our mission is to “Delight & Surprise” our guests every day by creating hotels and restaurants that reflect the culture and character of their communities.

From meticulously restored historic properties to innovative new-build hotels, each Hay Creek property is designed with a hyper-local focus , bringing authentic experiences to both travelers and locals. Our restaurants feature strong partnerships with local farms and purveyors, offering seasonal, farm-to-table menus crafted with creativity, sophistication, and comfort.

Our Core Values & Beliefs

Delight & Surprise guests, associates, and partners every day.

Host Philosophy - empowering every associate to go above and beyond.

Associate Promise - transparent and open communication.

Pride of Ownership - “I can, I am, I own” mindset.

Community & Sustainability - strong local partnerships and environmentally responsible operations.

To learn more, visit : www.HayCreekHotels.com