Account Manager State Penitentiary Operations

Job Description

Job Description

Salary : $23$25 per hour

Account Manager State Penitentiary Operations

Naturals2Go+ Hermitage

Location : Hermitage, PA (State Penitentiary Account)

Compensation : $23$25 per hour

Schedule : Rotating shift, every other weekend required, holidays required

Reports To : Regional Operations Manager Naturals2Go+ Hermitage

Position Summary

Naturals2Go+ Hermitage, a leader in unattended retail, micro-markets, and vending solutions, is seeking a dedicated and detail-oriented Account Manager to oversee operations within a state penitentiary environment. This role plays a vital part in maintaining exceptional service standards, product integrity, and operational compliance in a secured correctional setting. The Account Manager will manage daily route operations, inventory control, and customer satisfaction within the facilityensuring our commitment to world-class service is upheld even in challenging environments.

Key Responsibilities

• Serve as the primary on-site liaison between Naturals2Go+ Hermitage and facility administration.
• Maintain daily oversight of vending and micro-market operations within the penitentiary, including restocking, cash handling, and product presentation.
• Ensure security and compliance protocols are strictly followed at all times in accordance with state correctional facility policies.
• Conduct routine equipment inspections, reporting maintenance issues or malfunctions promptly.
• Manage inventory levels, track product movement, and coordinate replenishment schedules.
• Monitor sales performance and consumer trends within the facility to recommend product mix adjustments.
• Provide weekly operational reporting to management, including key metrics such as sales, shrink, and service response time.
• Foster professional working relationships with correctional officers, administrators, and facility staff while adhering to all institutional conduct standards.
• Participate in a rotating shift schedule and work every other weekend as part of the operational coverage.

Qualifications

Work Environment

This position operates exclusively within a state penitentiary. Candidates must be comfortable working in a controlled access environment with strict protocols. Professionalism, composure, and adherence to facility policies are mandatory.