Portfolio Administrator (Remote)

Portfolio Administrator

The Portfolio Administrator is responsible for managing their region of Flex Financial agreements, including escalations, delinquency resolution, auditing and booking agreements, and management of internal and external customer interactions. The Analyst plays a key role in maintaining portfolio health by monitoring performance, addressing issues, and identifying opportunities for process improvement. This position is also responsible for clearly communicating portfolio health and trends to management.

What you will do :

• Provide financing options that help customers acquire Stryker products, supporting better access to healthcare solutions.
• Collaborate with internal functional groups, Stryker sales teams, external lending partners, and third-party billing agent (Great America).
• Maintain and manage a healthy portfolio of agreements by :
• Hosting monthly meetings with lenders and Great America.
• Managing and resolving escalated portfolio issues.
• Handling high email volume efficiently and professionally.
• Investigating payment transactions and misapplied payments.
• Perform account reconciliations
• Audit and book financing agreements for billing and collection by Great America, including review of financing documents, pricing and booking files, data accuracy, with troubleshooting as needed
• Partner with sales teams, lending partners, and customers to resolve delinquencies and past-due agreements.
• Resolve conflicts and address escalated customer or partner issues.
• Understanding of the full lease lifecycle

What you need : Required :

Preferred :

$58,700 - $106,200 salary plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer M / F / Veteran / Disability.