Talent.com
Customer Support Specialist
Customer Support SpecialistCalumet • Indianapolis, IN, US
No longer accepting applications
Customer Support Specialist

Customer Support Specialist

Calumet • Indianapolis, IN, US
30+ days ago
Job type
  • Full-time
Job description

Customer Support Specialist

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!

Purpose

The Customer Support Specialist provides front line support for the Customer Support function. This position is responsible for utilizing the Company's business systems for order fulfillment. This role will interact directly with Calumet customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation.

Key Objectives And Responsibilities

  • Responsible for timely and accurate contract data entry, back to back sales order entry & tracking, credit rebills, sulfur credit/RINs invoices, invoicing various customers, demurrage invoices and STO Order creation
  • Support renewable billing functions, including tracking provisional and final CI billing; provide backup support for billing activities; and assist with quarterly true-ups
  • Daily OPIS pricing services
  • Customer advocate bringing voice of customer insights for continual improvement
  • Investigate and resolve customer issues for corrective and preventive action
  • Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
  • Provide administrative support to department as needed
  • Being proactive with customers in all aspects of service levels
  • Reconcile customer invoices and accounts receivables
  • Other duties as assigned

Required Education/Experiences

  • High school diploma or GED
  • 3+ years of related customer support experience in a manufacturing or distribution environment
  • Proficient computer skills with demonstrated experience in Microsoft office, order entry systems

Preferred Education/Experiences

  • 5+ years of business to business customer service experience
  • College degree or equivalent work experience
  • Prior experience with SAP system
  • Computer savvy with strong technical skills

Competencies

  • Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
  • Problem solver with ability to provide solutions
  • Excellent interpersonal communication, both written and verbal
  • Ability to prioritize tasks effectively
  • Demonstration of Calumet Values Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.

Create a job alert for this search

Customer Support Specialist • Indianapolis, IN, US

Similar jobs

Work from Home – Product Feedback Support - $25-$45 per hour

GLCordry Sweetwater Lakes, Indiana
Remote
Full-time

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.Show more

 • Promoted

Virtual Customer Support Coordinator

Globe Life AIL - Lisa RusselFishers, IN, United States
Full-time

Join Our Team – Work from Anywhere!.If you’re passionate about helping others, motivated by flexibility, and driven to succeed in a remote environment, this opportunity was designed with you in min...Show more

 • Promoted

Customer Resolution Specialist

State of IndianaIndianapolis, IN, United States
Full-time

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies.At the state, you'll...Show more

 • Promoted

Service Support Specialist

PT Holdings LLCIndianapolis, IN, United States
Full-time

Position at General Parts Group.Unlock Your Potential as a Service Support Specialist!.Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbon...Show more

 • Promoted

Business Support Specialist

JobotIndianapolis, IN, United States
Full-time

Executive Assistant needed to empower our leaders, streamline operations, and enhance the client experience in a fast-paced, collaborative environment.This Jobot Job is hosted by: Eric Kee.Are you ...Show more

 • Promoted

Equipment and Customer Services Specialist

Specialty Coating SystemsIndianapolis, IN, United States
Full-time

The Order Entry Coordinator - Equipment is responsible for the administrative support of spare parts and dimer order entry and serves as both a resource and back-up to equipment customer service.Re...Show more

 • Promoted

Customer Support Specialist

MedasourceIndianapolis, Indiana, US
Full-time

The Medasource Customer Support Specialist plays a critical role in ensuring seamless contractor operations and client satisfaction across multiple accounts.This individual serves as a key liaison ...Show more

 • Promoted

Tech Support Specialist

Valsoft ServicesIndianapolis, IN, United States
Permanent

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy.Unlike traditional private equity, we don’t flip companies—we operate them for the long ...Show more

 • Promoted

Technical Support Specialist - Overnight Shifts (Remote in US)

ResultantIndianapolis, IN, United States
Remote
Full-time

Company DescriptionResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions.But we're not just data and...Show more

 • Promoted

Honeymoon Support Specialist

Traveling with MchailaIndianapolis, Indiana, United States
Remote
Part-time
Quick Apply

We're looking for a detail-oriented and client-focused.This fully remote opportunity is ideal for someone who enjoys organization, thoughtful planning, and helping create memorable experiences.In t...Show more

Signature Support Engineer

Salesforce.Com IncIndianapolis, IN, United States
Full-time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Salesforce is the #1 AI CRM, where humans with age...Show more

 • Promoted

IT Support Specialist I

ASM Research, An Accenture Federal Services CompanyIndianapolis, IN, United States
Full-time

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (ope...Show more

 • Promoted

Service Support Specialist

General PartsIndianapolis, IN, United States
Full-time

Position at General Parts Group.Unlock Your Potential as a Service Support Specialist!.Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbon...Show more

 • Promoted

Travel Customer Support Specialist

Kopp TravelsIndianapolis, Indiana, United States
Remote
Part-time
Quick Apply

Travel Customer Support Specialist.This role is ideal for someone who enjoys helping people, pays close attention to detail, and is passionate about travel and customer experience.Respond promptly ...Show more

User Support Specialist

SercoIndianapolis, IN, United States
Full-time +1

Position Description & Qualifications.The Army PPB BOS program is seeking a User Support Specialist to provide Tier 1 user support for PPB BOS applications, ensuring end users can effectively acces...Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesColumbus, IN, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Lead IT Support Specialist, Fulfillment Center

WalgreensIndianapolis, IN, United States
Permanent

As a Lead IT Support Specialist at our Walgreens fulfillment center, you will be responsive for comprehensive technical support across multiple platforms and devices.Your primary duties will includ...Show more

 • Promoted

WORK-FROM-HOME Customer Service - Product Support - $25-$45 per hour

GL1Westfield, Indiana
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more