Head of Customer Management

Outpatient App is a Health Workflow Automation platform designed for Health Systems, Military Health Systems, and families. It offers scheduling, checklist management, messaging, and virtual health care features that benefit patients and medical staff.

In military settings over the past three years, the platform has demonstrated the ability to save over 10,000 man-hours per year per installation (or MTF), positively impacting medical readiness, reducing fatigue, and enhancing patient care.

Utilizing modern technology, Outpatient App features a dynamic checklist structure adaptable to various health tracking categories. It is private, secure, HIPAA-compliant, and NIST-assessed within the DoD SPRS framework.

The app is accessible on any mobile device (iOS / Android / Web), tablet, or computer browser. It employs advanced software technologies, including natural language processing (NLP), optical character recognition (OCR), and machine learning (ML), to streamline health process management.

Designed to be simple and user-friendly, Outpatient App can integrate with other systems to address gaps and challenges in complex health processes.

We are building a mission-driven company with a culture rooted in openness, trust, and determination. Outpatient App is experiencing rapid growth and is profitable.

The ideal candidate will serve as an individual customer manager and also help build the team to support our scaling efforts.

• Overly friendly and patient
• Empathetic to personnel experiences
• Quick learner with product knowledge
• Digital and mobile savvy
• Experience in product and customer support
• Leadership and management experience
• Some health industry knowledge is a bonus

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