Call Ctr Specialist Access-FT / 12AM-8 : 30AM / EOH

Job Title

Serves as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services. Handles complex scheduling requests through various channels while utilizing numerous protocols and verification portals simultaneously. Communicates via EPIC to physicians and staff on a daily basis. Provides appropriate and relevant information and facilitates requests within the designated timeframes based on urgency as defined per scheduling protocol. Assures compliance and integrity.

Education :

High School Diploma or Equivalent Required

Bachelor's Degree in Marketing, Communications or Healthcare Preferred

Experience :

2 years experience in customer service Required

General Experience in a physician practice or call center environment Preferred

General Experience and prior knowledge in scheduling for physician office or radiology Preferred

General Experience and knowledge working in an Electric Medical Record System (EMR) Preferred

General Experience communicating in Spanish or other languages (Bilingual) Preferred

Licenses