Service Administrator

Service Administrator

Come grow with our team as a Service Administrator! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. The Service Administrator is responsible for documenting customer concerns about vehicles. The position requires excellent customer service skills and knowledge of the automotive / bus industry. When a customer requests a repair, the service writer enters information into the computer software detailing the repairs that are needed, how much time should be allocated to make the repair and notifies the Service Department. This position will also have some warranty responsibility. This position is the first person the customer talks to in the service department, so it is essential that a helpful and knowledgeable demeanor is demonstrated. Must be aware of service department policies and procedures, along with the correct procedure to open and close retail work orders. This position works with supervision.

At Model 1, we are committed to living our core values : Solving Problems, Setting the Tone, Drive Forward, Find Balance, and Own It.

What You Will Gain :

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role :

Qualifications

Minimum Job Requirements :

Physical Requirements :

Company retains the sole discretion to change the duties of the position at any time.

Pay Range

22 - 28