Director of Client Success

A company is looking for a Director of Client Success.

Key Responsibilities

Lead and mentor the Client Success team to enhance retention, renewal, and partnership expansion

Build and refine SOPs, scripting, and presentation materials for professional client communication

Collaborate with Sales and Operations to design scalable systems that improve the client experience

Required Qualifications

7+ years of experience in client success, account management, or customer experience leadership

Proven track record of improving retention and client satisfaction through structured systems

Experience in designing and implementing SOPs and workflows that empower teams

Understanding of effective communication strategies for small business owners

Ability to collaborate across teams to align client experience with company goals