Desktop Administrator

Job Title : Desktop Administrator

Location : Chicago, IL (100% Onsite)

Job Summary :

We are seeking a skilled and detail-oriented Desktop Administrator to provide hands-on technical support and maintenance for end-user devices. The ideal candidate will have strong troubleshooting expertise in Windows operating systems, hardware, and imaging tools, ensuring smooth IT operations across the organization.

Key Responsibilities :

Perform hardware and software troubleshooting for desktops, laptops, and peripheral devices.

Handle PC asset support tasks including adding, moving, updating, reassigning, and maintaining company-owned devices.

Manage Windows XP / 7 / 10 / 11 operating system imaging, installation, and upgrades.

Support end-users with configuration, connectivity, and performance-related issues.

Maintain accurate asset inventory and ensure proper documentation of all device activities.

Collaborate with IT infrastructure and network teams to resolve system-level issues.

Follow organizational IT standards, policies, and security procedures during device handling and setup.

Required Skills & Experience :

Proven experience in desktop administration and technical support .

Proficiency in Windows OS imaging, setup, and troubleshooting .

Strong understanding of hardware configurations and IT asset management .

Ability to diagnose and resolve user issues efficiently.

Excellent communication and documentation skills.

Experience with ticketing systems and ITSM tools preferred.

Employment Type : Full-time (Onsite)

Experience Level : 3-5 years preferred