Learning Program Facilitator

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work. At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life.

The Learning Program Facilitator delivers and reinforces training across operational and corporate teams (e.g., resident management, leasing, contact center, sales and marketing, and other support functions). This role facilitates technical and role-specific training, supports onboarding and skill development, and provides coaching and ongoing reinforcement to ensure consistent skill application in daily operations. In addition to facilitation, partners cross-functionally to curate learning content and ensure materials are accurate and aligned with business needs, learning objectives, and company standards. Collaborates with functional leaders to prepare training agendas, conduct learning observations, and develop debrief summaries to highlight outcomes, opportunities, and risks.

Responsibilities

• Deliver training including onboarding, upskilling, systems, role-based competencies, customer experience standards, and compliance—through in-person and virtual sessions. Manage logistics for training sessions, including scheduling, attendance tracking, and coordination with functional leaders. Support course administration in the LMS platform (e.g., Workday), including attendance, grading, and assessment tracking. Ensure data accuracy and compliance, escalating issues as needed.
• Facilitate simulations, coaching, and skills practice sessions to reinforce learning and observe application. Provide actionable feedback to participants and share insights with functional leaders for continued adoption and reinforcement.
• Curate content and resources to support program delivery. Collaborate cross-functionally to ensure accuracy of materials and alignment of programs with business needs, learning objectives, and company standards.
• Assist in delivering and co-facilitating train-the-trainer sessions alongside lead facilitators and department leadership, functional leaders, and subject matter experts (SMEs). Support internal facilitators to ensure consistent delivery of established programs. Coach front-line and mid-level managers on reinforcing training programs at the local level, strengthening accountability for skill transfer and consistent application.

Requirements

Compensation

The anticipated pay range / scale for this position is $57,041.00 to $71,307.00 Annually. Actual starting base pay within this range will depend on factors including geographic location, education, training, skills, and relevant experience.

This position is eligible to receive a discretionary annual bonus.

Perks and Benefits

Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and / or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program. The company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

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