OPS Policy & Procedure Specialist/Technical Writer

OPS Policy & Procedure Specialist / Technical Writer

Requisition No : 865935

Working Title : OPS Policy & Procedure Specialist / Technical Writer

Pay Plan : Temp

Position Number : 37940298

Salary : This position is hiring at $25.00 per hour.

State of Florida

Department of Environmental Protection

Multiple Hires

This position is located in Tallahassee, FL

Position Overview and Responsibilities

This OPS Policy & Procedure Specialist / Technical Writer position is in the Florida Planning, Accounting, and Ledger Management (PALM) Unit of the Bureau of Finance and Accounting, under the Division of Administrative Services. Primary responsibilities include :

Gather, analyze, document, and validate business processes and report updates.

Assist with translating business processes and functional specifications into procedures.

Assist in the creation and maintenance of test cases, scripts, and user acceptance testing activities to ensure system functionality and compliance with business requirements.

Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements.

Assist in the recommendations or alternatives for improving processes across the organization.

Communicate process changes, enhancements, and modifications – verbally or through written documentation.

Organize, publish, and maintain documents in SharePoint (or similar document management systems) in such a way that information is easily accessible.

Liaison with various business, and IT, groups in the organization to document and facilitate implementation of new or improved business processes.

Required Knowledge, Skills, and Abilities

Knowledge of principles and techniques of effective verbal and written communication; administrative principles and practices; methods of data collection; and basic management principles and practices. Ability to : Review and monitor policies and procedures for compliance with applicable requirements; conduct fact‑finding research; develop and organize data into logical format for presentation in reports, proposals, and other written documents; utilize problem‑solving techniques; work independently; plan, organize and coordinate work assignments; establish and maintain effective working relationships with others.

Minimum Qualifications

At least three (3) years of verifiable related experience in Technical Writing-related work field. Post‑secondary degrees may be used as an alternative for the required years of experience on a year‑for‑year basis. A credential evaluation report from an approved agency must be submitted along with all foreign degrees.

Valid Driver License.

Preferred Qualifications

Experience with business requirements and process analysis.

Experience gathering, analyzing, and documenting business processes.

Strong data analysis skills with the ability to interpret complex data sets.

Ability to work independently as well as collaboratively with cross‑functional teams.

Strong interviewing and listening skills.

Ability to determine work priorities and ensure timely completion of work assignments.

Experience in organizational change management, that includes documentation of change management planning, communicating change to stakeholders, providing support during the transition, and monitoring the progress of the change implementation.

Experience with financial analysis, a working knowledge of accounting processes, procedures, and internal controls.

Experience documenting test scenarios, cases and scripts, as well as monitoring, communicating, and reporting testing activities.

Experience with facilitation techniques to elicit business requirements and drive customer communications.

Ability to be creative, to use sound judgment, and to display foresight to identify potential problems and design / specifications.

Proficiency in Microsoft Outlook, Word, and Excel, including advanced functions.

Experience with standard principles of accounting.

Experience with the PALM project or a PeopleSoft financials implementation.

Experience using the Florida Accounting and Information Resource (FLAIR) system.

Position of Special Trust Requirement

This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position.

This position is hiring at $25.00 per hour.

Max. number of hours worked per week up to 40 hours.

The tentative end date on December 31, 2027.

Our Organization and Mission

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship – protecting our air, water and land. The vision of DEP is to advance Florida’s position as a world leader in protecting natural resources while growing the state’s economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work

This position is based in Tallahassee, at the DEP Commonwealth Boulevard Carr building. Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combine old‑world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid‑sized city in the heart of Florida’s Big Bend. Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s benefits package for eligible OPS employees includes :

• Participation in state group insurance (must meet eligibility requirements*);
• State of Florida 401(a) FICA Alternative Plan (tax‑deferred Retirement Savings Plan, for more information, please visit Corebridge Financial);
• Flexible Spending Accounts;

And more!

For a complete list of benefits, visit

• Seasonal and part‑time OPS employees (less than 30 hours average per week) refer to the links above for detailed eligibility requirements.

Special Notes

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses.

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job‑related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at (850) 245‑2511. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1‑866‑663‑4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

For assistance, call the People First Service Center at (877) 562‑7287 Monday - Friday, 8 : 00 a.m. to 6 : 00 p.m., Eastern time.

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