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Customer Service Specialist
Customer Service SpecialistRELIANCE WORLDWIDE • Atlanta, GA, US
Customer Service Specialist

Customer Service Specialist

RELIANCE WORLDWIDE • Atlanta, GA, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

POSITION SUMMARY :

A Customer Service and Sales Customer Support Representative‘s job is primarily to assist in customer inquiries, concerns and requests regarding products and services either by telephone and / or electronically.

PRINCIPAL RESPONSIBILITIES :

  • Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints
  • Process orders of all types
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into our Customer Relationship Management (CRM) system pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with our Internal Sales Representatives (ISR)
  • Communicate directly with our Manufactures Rep Agencies
  • Support assigned Inside Sales Team members and assist / provide back up in those efforts as a part of the function of this role
  • Other duties as required

ESSENTIAL FUNCTIONS :

  • Ability to work in a team environment as well as being a self-starter of improvement projects
  • Exceptional verbal and written communication skills
  • Exceptional troubleshooting skills
  • Must be able to communicate effectively, both verbally and in writing
  • Must have the ability to work well within a business environment and the ability to multitask

    • REQUIRED QUALIFICATIONS :

    Education :

  • HS Diploma required, some college preferred

    • Experience :

  • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point
  • Experience in Business Management Software (i.e. SAP) is preferred but not required

    • Competencies :

  • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.
  • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions.
  • Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.

    • Specialized Skills :

  • Ability to offer prompt, effective support to warehouse, plant and corporate office environments.

    • WORKING CONDITIONS :

  • This position will be primarily in an office environment but may also include time in the warehouse, manufacturing plant and other locations.
  • Department is open from 6 : 30AM-7PM EST to accommodate service coverage for west coast. Must be able to work a regular 8 hour / day schedule in that window. Minimal, if any, travel.

    • PHYSICAL DEMANDS :

  • Job requires both sitting and standing and agile flexibility to move and connect equipment in various set-ups. Excellent vision, hearing, speech and motor skills are required to perform essential functions of the job.
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    Customer Service Specialist • Atlanta, GA, US