Customer Care ManagerOregon Staffing • Beaverton, OR, US
No longer accepting applications
Customer Care Manager
Oregon Staffing • Beaverton, OR, US
2 days ago
Job type
- Full-time
Job descriptionOversee the preparation and delivery of accurate customer quotes and proposals. Collaborate cross-functionally with sales, procurement, and operations to ensure timely and precise pricing. Maintain and optimize CRM systems to track customer interactions and quoting activity. Analyze market trends and competitor pricing to refine quoting strategies and improve win rates. Manage daily operations of the customer care and quoting teams, ensuring efficiency and alignment with business goals. Track and report on key performance indicators (KPIs) to senior leadership. Own departmental budgets and resource planning. Stay current with industry best practices and implement continuous improvement initiatives. Proven ability to lead, coach, and develop teams. Strong interpersonal and communication skills for engaging with customers and internal stakeholders. Skilled in interpreting data, performance metrics, and market insights to drive decisions. Experience with CRM platforms (e.g., Salesforce, MS Dynamics) and customer service tools. Proficiency with MS Office Suite with advanced functions in MS Excel. Deep commitment to customer satisfaction, loyalty, and long-term relationship building. Adept at resolving complex customer issues and managing escalations with professionalism and empathy. Experience implementing AI and automation solutions to enhance customer care and quoting effectiveness, streamline workflows, and improve response times. 5+ years in customer service or sales operations leadership roles. Experience in quoting, pricing strategy, and CRM management. Background in high-tech, services, or consulting industries is a plus.
Customer Care Center Manager
At Tektronix, we are customer-obsessed in all we dodelivering exceptional service and solutions that drive innovation. We are seeking a dynamic and experienced Customer Care Center Manager to lead our customer service and quoting operations. This role will champion customer satisfaction, streamline quoting processes, and drive operational excellence across the care center.
Key Responsibilities
Customer Service Management
- Lead, mentor, and empower a high-performing customer service team.
- Develop and implement customer service policies, standards, and training programs.
- Monitor customer satisfaction metrics and manage escalated customer issues with urgency and care.
- Analyze customer feedback to identify service trends and improvement opportunities.
Quoting Management
Operations and Reporting
Skills and Qualifications
Leadership & Communication
Analytical Skills
Technical Proficiency
Customer-Centric Mindset
Problem-Solving
AI & Automation Experience
Preferred Experience
Pay Range
The salary range for this position (in local currency) is 89,200.00 - 165,600.00
Create a job alert for this search
Customer Care Manager • Beaverton, OR, US
Related jobs Manager, Customer Success & Account Management.As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision ...Show more 
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
The Customer Sustainment Manager role is r...Show more
Make a difference, protect lives, and achieve your dreams.Build your career with the industry-leading fire, life safety and security company.
In this position, the Customer Care Specialist will trav...Show more Datavant is a data platform company and the world's leader in health data exchange.Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format....Show more 
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management.
managing the overall performance of a team; provi...Show more
Principal Customer Success Manager (Remote).We're seeking a Principal Customer Success Manager to join our team and lead strategic customer relationships across our most valuable accounts.You'll ac...Show more Associate Customer Care Representative.It's fun to work in a company where people truly BELIEVE in what they're doing! The Associate Customer Care Representative at Rocket Software plays a vital ro...Show more About the team Customer Services play a crucial role in improving the customer experience within Zoom.We actively build relationships, encourage product usage, and act as dedicated post-sales conta...Show more Principal Customer Success Manager.Unleash Your Potential : Whether 2 Years or 20, Discover Rewarding Journeys with Us! The Principal Customer Success Manager is an experienced and highly strategic ...Show more 
The Job in a Nutshell : The Vitamin / Body Care Assistant is responsible for assisting the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care dep...Show more
Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated c...Show more Customer Success Account Manager.As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and ...Show more 
Customer Service - Self Storage Manager.Total rewards package available to our team : .We work flexible and full-time schedules between the hours of 9 : 30am and 6pm (weekends 'til 5pm).Employees becom...Show more At UKG, the work you do matters.The code you ship, the decisions you make, and the care you show a customer all add up to real impact.
Today, tens of millions of workers start and end their days wit...Show more 
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, w...Show more The salary range for this role is $19.This position is also eligible for incentive pay based on performance.Aaron's Customer Account Managers drive the success of our stores by leading the customer...Show more Public Storage Job Opportunity.Public Storage is the self-storage industry leader and we are hiring now! Earn $17.Our benefits total rewards package available to our team includes : .We work flexible...Show more 
The Company Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine.Our software – Cerbo EHR ̵...Show more
Manager, Customer Success & Account Mgmt
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Customer Sustaining Manager
TE Connectivity • Wilsonville, OR, US
Full-time
Last updated: 5 days ago • Promoted
Customer Care Specialist
Pye-Barker Fire & Safety • Portland, OR, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Success Manager, Biopharma
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Service Manager
Cintas • Beaverton, OR, US
Full-time
Last updated: 30+ days ago • Promoted
Principal Customer Success Manager (Remote)
ClearlyRated • Portland, OR, US
Remote
Full-time
Last updated: 20 hours ago • Promoted • New!
Associate Customer Care Representative
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Manager, Customer Success - Healthcare
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Principal Customer Success Manager
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Vitamin / Body Care Assistant
Natural Grocers • Salem, OR, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Manager
Acosta • Clackamas, OR, US
Full-time
Last updated: 14 days ago • Promoted
Customer Success Account Manager
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Customer Service - Self Storage Manager
Public Storage • Tualatin, OR, US
Full-time
Last updated: 30+ days ago • Promoted
Customer Account Manager 2
Oregon Staffing • Salem, OR, US
Full-time
Last updated: 2 days ago • Promoted
Customer Care Advisor
GoodLeap • Portland, Oregon, United States, 97208
Full-time
Last updated: 30+ days ago
Customer Accounts Manager
Oregon Staffing • Hillsboro, OR, US
Full-time
Last updated: 2 days ago • Promoted
Customer Service - Self Storage Manager
Oregon Staffing • Beaverton, OR, US
Full-time
Last updated: 1 day ago • Promoted
Strategic Customer Success Manager
Cerbo • Portland, OR, US
Full-time
Quick Apply
Last updated: 30+ days ago