Group Reservations Coordinator - Hilton Minneapolis

Hilton Minneapolis Reservations Group Coordinator

Hilton Minneapolis is looking for a Reservations Group Coordinator to join their team! In downtown Minneapolis, connected by covered skyways to the Minneapolis Convention Center and the Minnesota Orchestra. Enterprise car rental, Nicollet Mall, and restaurants are within a few blocks. Target Field is a five-minute drive. Indoor pool and sauna, Topgolf Swing Suite, Starbucks coffee, UPS store, and all-day dining.

Coordinates group bookings and processes group reservation information in a timely manner, following Hilton standards. Processes group reservation information including rooming lists, suites, resumes and billing requirements. Communicates and verifies information between Meeting Planners and Front Office. Processes reservation request calls as appropriate, assists internal and external customers in a polite, courteous manner. Provides clerical support and assistance to management.

Specifically, you will be responsible for :

• Daily processing of the Delphi bookings from Sales / Catering
• Entering and handling of multiple reservation types
• Running weekly group pickup reports, CNR / LNR arrivals, misc. Revenue reports and distributes to applicable teams
• Participating in weekly Commercial strategy calls
• Auditing Delphi and R&I systems to ensure group reservations match in both systems
• Assisting Sales & Events, Front Office, Finance, and other departments as needed with reservation-related questions
• Handling incoming phone inquiries with internal and external guests in a friendly manner and promptly providing accurate information regarding availability of rooms, rates, transportation, etc.
• Performing other administrative duties as needed

Hourly Rate : $24 / hour

What are the benefits of working for Hilton?

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :

Available benefits may vary depending upon property-specific terms and conditions of employment.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values : Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!