Technical Program Manager

Job Description

Job Description

Technical Program Manager

Department Overview : The Solution Engineering department enables the business through technology by building custom software, automations, and tools. Our in-house annuity administration system supports the full lifecycle of annuity policies and continues to evolve through new projects and improvements. The department is made up of architects, engineers, test engineers, automation specialists, and technical program managers who collaborate to deliver reliable, scalable solutions.

Solution Engineering teams work across two primary workflows :

• Project Workflows – building new features, enhancements, and long-term system improvements.
• Sustained Engineering Workflow – managing the operational side, including bugs, security vulnerabilities, business and technical requests, and overall system stability.

This role is dedicated to leading the Sustained Engineering workflow .

Job Overview : As a Senior Technical Program Manager (TPM) – Sustained Engineering, you will manage the operational workflow that keeps SILAC's annuity systems stable, secure, and responsive to business needs. You will oversee intake and prioritization of tickets, coordinate with technical and business stakeholders, and ensure timely, high-quality resolutions.

Success in this role requires balancing business priorities with technical realities, keeping a steady focus on operational stability. Metrics and reporting will support your decisions and provide visibility into progress and team health, but your role also depends on context, collaboration, and sound judgment.

Job Details

What you'll do :

Own the operational workflow, including intake, prioritization, and ticket lifecycle management.

Partner with technical and business stakeholders to refine and prioritize submitted tickets.

Drive daily Jira standups, backlog refinement, and daily / weekly status updates.

Provide visibility into team performance and workload using metrics and reporting.

Coordinate with business stakeholders to ensure changes are tested and confirmed where applicable.

Job Requirements

Who you are : Required

Desired

Job Posted by ApplicantPro