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About UsTailor Made Pest and Wildlife is a locally owned, customer-focused company specializing in safe, effective, and customized pest and wildlife control solutions. We serve homes and businesses with integrity, professionalism, and a commitment to long-term results. Our team is small but mighty, and we’re looking for a detail-oriented, proactive Office Administrator to help us stay organized and deliver top-notch service.
Position OverviewAs our Office Administrator, you will be the backbone of our daily operations. You’ll handle customer communications, support our field technicians, manage data in our CRM, and ensure our office runs smoothly. This is a dynamic role with a mix of administrative, customer service, and operational duties.
Key ResponsibilitiesAnswer phones, respond to customer inquiries, and provide excellent service
Schedule services and coordinate calendars for technicians
Migrate customer data between systems and maintain accurate records
Update and manage customer status in our CRM (active/inactive)
Collect and update payment information (cards on file)
Follow up on and collect past-due balances
Assist customers with service requests and problem resolution
Support technicians: update service records, organize routes, relay information
Maintain organized digital and paper files
Assist with other administrative tasks as needed
Previous experience in office administration, customer service, or a related field
Strong organizational and multitasking skills
Excellent phone and written communication
Comfort with technology and learning new systems (experience with CRMs a plus)
Attention to detail and reliability
Positive attitude and ability to work independently
$20–$25 per hour, depending on experience
Paid holidays and paid time off
Full-time position with potential for growth
Tailor Made Pest and Wildlife is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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Office Administrator • Louisville, KY, US
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